National Surveillance Control Room Manager

2 days ago

Johannesburg, Gauteng, South Africa Fidelity Services Group Full time

JOB ADVERT – National Surveillance Control Room Manager

Location: Head Office (National Control Room) Reporting to: Surveillance General Manager Role Level: National Leadership

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Lead the Future of Surveillance Operations

We are looking for a National Surveillance Control Room Manager to lead our high-performance National Control Room (NCRC). This is a critical leadership role responsible for driving operational excellence, building strong processes, adopting new technologies (including AI tools), and ensuring exceptional service delivery across all surveillance operations.

If you thrive in a fast-paced environment, have a calm and mature leadership style, and can balance hands-on operational control with strategic oversight, this role is for you.

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Key Responsibilities

· Lead and manage the national surveillance control room team.

· Ensure world-class delivery of CCTV, alarm and analytics-based monitoring.

· Build and maintain a resilient, high-performance operational culture.

· Develop and standardize SOPs and processes for scalable service delivery.

· Embed AI and automation tools to enhance efficiency and reduce manual workload.

· Oversee system readiness, operational uptime, and workflow optimization.

· Engage with senior internal stakeholders and external clients.

· Provide high-quality reporting and manage escalated incidents.

· Conduct professional control room demonstrations for potential clients.

· Support national product rollouts and new technology implementations.

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What We're Looking For

· 3–5 years management/supervisory experience in a surveillance control room or similar environment.

· Strong operational understanding of CCTV monitoring and surveillance fundamentals.

· Experience managing high-paced teams and building strong operational processes.

· Familiarity with platforms such as DeepAlert, Hikvision, Dahua (DSS), Milestone, Proof 360, iSentry, and Syntel.

· Excellent communication, analytical, and reporting skills.

· Calm, mature, accountable leadership demeanor.

· Passion for innovation, automation, and continuous improvement.

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Why This Role Matters

You will shape the future of our national surveillance operations—driving efficiency, elevating service standards, adopting new technologies, and building a culture that thrives under pressure. Your leadership will directly impact client satisfaction, operational stability, and the scalability of our surveillance services.

Working Hours

Standard: 07h00 – 16h00, with availability for urgent operational matters.

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