National Facilities Manager

PRIMARY PURPOSE

The Facilities Manager is responsible for the effective management, maintenance, and security of the organization's physical infrastructure and workplace environment, across multiple sites. This role oversees facilities operations, physical security, and occupational health & safety (OHS) to ensure a safe, secure, and compliant workplace. The incumbent also manages a multidisciplinary team to deliver high-quality facilities and support services, contributing to business continuity, employee well-being, and operational efficiency.

TECHNICAL COMPETENCY REQUIREMENT

• Knowledge of access control systems, surveillance technologies (CCTV), and alarm systems
• Proficiency in identifying potential security and safety risks within facilities, across multiple sites
• Strong understanding of health and safety regulations, compliance frameworks, codes, risk management and industry standards.
• Ability to conduct regular OHS inspections, hazard assessments, and safety audits.
• Understanding of emergency response procedures, including fire safety, evacuation plans, and first aid.
• Contractor and vendor management.
• Budgeting, procurement, and cost control.
• Project and people management.
• Ability to coordinate emergency drills and manage incident responses effectively.
• Experience in overseeing building maintenance, equipment safety checks, and facility security features.
• Knowledge of systems for reporting and managing facility issues (e.g., access control systems, emergency lighting, security alarms).

REQUIRED MINIMUM EDUCATION AND TRAINING

• Degree or National Diploma in Facilities Management or equivalent.
• SHEQ qualification or relevant training

REQUIRED MINIMUM WORK EXPERIENCE

• 5 – 7 years of progressive experience in facilities management, including responsibility for physical security and OHS
• At least 3 years in a leadership or supervisory role
• Proven experience managing large-scale facilities operations, vendor contracts, and compliance programs.
• Strong background in implementing OHS and security management systems.

KEY PERFORMANCE AREA (KPA)

Facilities Management

• Building Systems & Infrastructure: Manage and have knowledge of HVAC, electrical, plumbing, fire safety, and energy management systems, ensuring optimal operations and compliance with energy-saving practices.
• Maintenance & Operations: Expertise in the operation, maintenance, and repair of facilities, overseeing preventative maintenance programs, and ensuring seamless facility functioning across locations.
• Manage Environmental Sustainability Reporting: Oversee the collection, analysis, and reporting of key sustainability metrics (energy consumption, water usage, waste diversion, carbon footprint, etc.). Ensure accurate and timely reporting to internal stakeholders and regulatory bodies, and develop strategies for continuous improvement based on the data.
• Oversee Data Center Infrastructure: Manage the critical infrastructure of data centers, including HVAC (heating, ventilation, and air conditioning), UPS (uninterruptible power supplies), and generators, ensuring their continuous operation, service reliability, and routine maintenance to support business continuity.
• Asset Management: The Facilities Manager is responsible for managing the organization's physical assets, ensuring they are properly maintained, compliant, and efficient throughout their lifecycle. This includes tagging assets, tracking assets, overseeing maintenance, managing budgets, and ensuring proper disposal or replacement.

Physical Security

• Security Systems: Competency in designing and managing physical security systems, such as surveillance cameras (CCTV), access control, alarm systems, and intrusion detection systems.
• Risk Management: Ability to assess security risks, develop mitigation strategies, and implement security measures to protect people, assets, and sensitive information.
• Emergency Response & Crisis Management: Collaborating with Risk Management on emergency protocols, disaster recovery plans, and business continuity strategies in case of physical security threats (e.g., break-ins, terrorism, civil unrest).

Occupational Health and Safety

• Regulatory Compliance: Understanding of OHS laws and regulations (e.g., OSHA standards, environmental health regulations) to ensure compliance and employee safety.
• Health & Safety Programs: Development and management of programs for accident prevention, reporting of accidents and incidents as well as near misses, workplace ergonomics, health monitoring, and the promotion of a safety culture.
• Hazard Identification & Risk Assessment: Expertise in identifying workplace hazards (chemical, physical, biological) and implementing effective risk control measures.
• Training & Awareness: Knowledge in designing and delivering training on workplace safety, emergency procedures, and first aid to employees.

Integrated Risk Management

• Cross-Disciplinary Collaboration: Ability to coordinate between facilities management, security, and OHS teams to create integrated safety solutions for Bidvest Bank.
• Crisis Communication: Skills in developing communication strategies to inform employees and stakeholders about safety threats, emergencies, or facility issues.
• Incident Investigation & Reporting: Expertise in conducting thorough investigations into security breaches, accidents, or health-related incidents, ensuring proper documentation and regulatory reporting.

People Management

• The ability to manage staff to deliver on facilities management requirements across multiple sites.
• Budget & Resource Management: Skills in overseeing budget allocations for facilities maintenance, security upgrades, and safety programs, ensuring cost-effective use of resources.
• Vendor & Contractor Oversight: Management of third-party vendors and contractors providing security, safety equipment, or facility services, ensuring quality, compliance, and performance.

Cost Management

• Facility Operating Costs: Total cost of operating each facility, including maintenance, utilities, staffing, and vendor contracts. Monitored against budgeted costs.
• Ensure Compliance with operational budgets and financial policies.
• Manage Client Contract renewals, address changes affecting management fees and resources charges
• Submit monthly business report reviews, track contract variations in costs

Provide management responsibility to Facilities team

• Drive a continuous learning culture which focuses on innovation and value adding solutions in line with best practice.
• Implement Personal Development Plans and oversee performance of team, provide consistent feedback, manage the talent across the team.
• Coordinate and manage employee training programmes, covering legal and mandatory training and the budgets for training.
• Training and Certification Track the percentage of team who have completed required or recommended training programs or certifications within a given period.
• Employee Engagement in Learning Initiatives -Encourage all employees to attend trainings, webinars as well as knowledge Sharing and Mentorships to foster growth within the team.
• Leadership and Succession Planning: Measure the development of leadership skills as well as other required skills and readiness of employees to take on higher responsibilities or move into senior roles.

Data Management

• Effective data management, ensure that all aspects of facility operations, from maintenance to safety, energy use, and compliance, are systematically tracked.
• Provide accurate and timely data, reduce operational costs, improve sustainability, enhance the safety and comfort of building occupants, and streamline processes.

WORK CONDITION: OFFICE BOUND

This position is advertised in line with our commitment to Employment Equity.