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National Surveillance Control Room Manager
6 hours ago
JOB ADVERT – National Surveillance Control Room Manager
Location: Head Office (National Control Room) Reporting to: Surveillance General Manager Role Level: National Leadership
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Lead the Future of Surveillance Operations
We are looking for a National Surveillance Control Room Manager to lead our high-performance National Control Room (NCRC). This is a critical leadership role responsible for driving operational excellence, building strong processes, adopting new technologies (including AI tools), and ensuring exceptional service delivery across all surveillance operations.
If you thrive in a fast-paced environment, have a calm and mature leadership style, and can balance hands-on operational control with strategic oversight, this role is for you.
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Key Responsibilities
- Lead and manage the national surveillance control room team.
- Ensure world-class delivery of CCTV, alarm and analytics-based monitoring.
- Build and maintain a resilient, high-performance operational culture.
- Develop and standardize SOPs and processes for scalable service delivery.
- Embed AI and automation tools to enhance efficiency and reduce manual workload.
- Oversee system readiness, operational uptime, and workflow optimization.
- Engage with senior internal stakeholders and external clients.
- Provide high-quality reporting and manage escalated incidents.
- Conduct professional control room demonstrations for potential clients.
- Support national product rollouts and new technology implementations.
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What We're Looking For
- 3–5 years management/supervisory experience in a surveillance control room or similar environment.
- Strong operational understanding of CCTV monitoring and surveillance fundamentals.
- Experience managing high-paced teams and building strong operational processes.
- Familiarity with platforms such as DeepAlert, Hikvision, Dahua (DSS), Milestone, Proof 360, iSentry, and Syntel.
- Excellent communication, analytical, and reporting skills.
- Calm, mature, accountable leadership demeanor.
- Passion for innovation, automation, and continuous improvement.
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Why This Role Matters
You will shape the future of our national surveillance operations—driving efficiency, elevating service standards, adopting new technologies, and building a culture that thrives under pressure. Your leadership will directly impact client satisfaction, operational stability, and the scalability of our surveillance services.
Working Hours
Standard: 07h00 – 16h00, with availability for urgent operational matters.
