German Speaking Coordinator

5 days ago

Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

Our client is a leading independent technology and services provider, trusted by large corporate and public sector organisations. They are a responsible business that believes in winning together for people and our planet. Our client helps our customers to Source, Transform and Manage their technology infrastructure to deliver digital transformation, enabling people and their business. Our client is a public company quoted on the London FTSE and employs over 20,000 people worldwide.

Role overview

Our client is setting up a new team for the Group Delivery Back Office team in South Africa to help out with the

scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for their customers.

Job Type: Full Time/ Permanent

Workplace: Hybrid (2 days/ week in the office)

UK/ US Shift hours (Monday to Friday)

Location: Cape Town, Bellville office

Please submit CV in English

Requirements

  • Fluency in English and German.
  • Good working knowledge of Microsoft Applications (any experience with ticketing tools could be an advantage).
  • The ability to plan and organise your own, and othersworkload.
  • Proven experience of high standards of customer service.
  • Good administrative experience.
  • The ability to ensure accuracy of data, provide data for reporting and processing of information.
  • Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.

Responsibilities

  • Gather information through relevant business systems/tools.
  • Advise and provide support to customers to satisfactorily resolve queries.
  • Understand the nature and urgency of resources, what exactly the customer requires and schedule them accordingly.
  • Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
  • Scheduling services / organize resources to the partners to meet SLAs
  • Prioritise your own workload to ensure that deadlines and customer requirements are met.

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