Operations Manager: EMS
1 week ago
Oversee the daily operations, strategic planning, and efficient delivery of ambulance services.
Coordinate and oversee the provision of medical services for events, ensuring proper planning, resource allocation, and staffing.
Provide leadership and guidance to a team of emergency medical personnel and support staff.
Monitor safety standards and ensure compliance with regulatory requirements, industry standards, protocols, and best practices..
Manage stock utilization and drive product management processes within unit together with relevant stakeholders.
Responsible for compliance with and enforcement of company/department policies and procedures.
Ensures inspection of emergency vehicles and make sure that all equipment complies with rules, ordinances, and regulations.
Investigates and resolves incoming customer service inquiries from hospitals, nursing staff, and patients pertaining to field employee performance and patient care. Troubleshoot immediate issues as they arise: risk management issues, infection control, HR incidents, etc.
Minimum Qualifications
Matric
ALS (Advanced Life Support) or ILS (Intermediate Life Support) certificate
HPCSA Registration
Minimum Experience
Minimum of 5 years of operational experience in emergency medical services
3 years in a leadership role
Driver's license required, Code 10 & Pdrp
Experience with operational areas, such as vehicle operations and maintenance, EMS protocols scheduling, utilization review
Key Competencies
Clinical Case Management of Patient report forms
Computer Literate (Office essentials)
Presentation skills
ICD Coding and NHRPL Billing
Monthly Reporting activity and revenue
Healthcare management
Risk control and mitigation
Time management
Interactive communication
Planning and organizing
Between 5 - 7 Years
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