BPO Operations Partner

2 days ago


Johannesburg, Gauteng, South Africa Hire Hangar Full time
BPO Operations Partner – Recruitment & HR Tech

We are hiring a Senior BPO Operations Partner to oversee and optimize our offshore delivery hub. This role is ideal for a leader who has built, managed, or scaled a BPO in the staffing/recruitment sector and understands the technical workflows behind ATS/HRIS platforms.

Responsibilities:

  • Partner with executive leadership to design and expand BPO delivery models

  • Manage vendor relationships, staffing operations, and offshore recruitment support teams

  • Drive operational excellence, compliance, and data accuracy within recruitment systems

  • Leverage ATS/HRIS platforms (Ashby, Workday, Bullhorn, etc.) to streamline workflows

  • Develop KPIs, dashboards, and reporting structures for visibility across recruitment operations

Requirements:

  • Extensive experience leading BPO operations for recruitment/staffing organizations

  • Strong working knowledge of ATS/HRIS platforms (Ashby experience highly valued)

  • Proven ability to manage multi-level teams and deliver results at scale

  • Strategic mindset with hands-on execution skills



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