IT Support Administrator

1 day ago

Cape Town, Western Cape, South Africa STADIO Full time R120 000 - R180 000 per year

The IT Support Administrator will be responsible for providing technical assistance and support to end-users (Stadio Staff and Students), resolving hardware and software issues, and ensuring the smooth operation of our IT systems on our campus(es). The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-centric approach to IT support.

Key responsibilities

  • Provide technical assistance and support to end-users via phone, email, Teams, or in-person.
  • Troubleshoot and resolve software, hardware, and network connectivity issues.
  • Maintain and monitor telephony hardware and software (Microsoft Teams).
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Set up and configure software applications and operating systems for end-users.
  • Collaborate with other IT team members to resolve complex technical issues.
  • Manage user accounts, permissions, and access rights in accordance with IT policies.
  • Perform routine maintenance and updates on IT systems to ensure optimal performance and security.
  • Document all support activities, solutions, and procedures for future reference.
  • Provide training and guidance to end-users on IT-related topics and best practices.
  • Stay up to date with the latest technologies and IT trends to provide proactive support and recommendations.

REQUIREMENTS

Qualifications and skills required

  • Proven experience in IT support or a similar role.
  • Bachelor's degree or diploma in Information Technology preferred.
  • Strong knowledge of Windows operating systems.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and collaboratively in a team environment.
  • Customer-focused attitude with a dedication to providing high-quality support.
  • Attention to detail
  • Ability to use knowledge base resources to resolve problems.
  • Relevant Microsoft certifications are a plus.

Why join us?

  • Purpose-driven vision: Be part of an institution that emphasises operational excellence, inclusivity and widening access to quality higher education.
  • Purposeful work: Contribute to meaningful transformation initiatives that not only directly supports the organisation's mission and long-term success but also has a meaningful impact on South Africa.

What we offer

  • Competitive salary in line with relevant experience.
  • Generous leave to support work-life balance.
  • Opportunities to continue your studies at any institution in the group after 1 year of employment.

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