Client Support Administrator

1 week ago

Cape Town, Western Cape, South Africa GOTO Group Full time R180 000 per year

Client Support Administrator

This key role sits within GOTO Group SA, providing dedicated administrative and operational support to one of our UK-based client partners. The Client Support Administrator plays a key role in ensuring smooth day-to-day operations through accurate data processing, efficient document management, and proactive coordination between teams. The ideal candidate is detail-oriented, highly organised, and comfortable working within a fast-paced, multi-brand environment. We're looking for someone incredibly confident, and self-managed

Key Responsibilities

  • Administrative support: Provide daily administrative assistance to managers and operational teams, including scheduling meetings, handling correspondence, and maintaining accurate records.
  • Data & reporting: Input, manage, and analyse operational data using Microsoft Excel. Create and maintain spreadsheets, generate reports, and ensure data accuracy at all times.
  • Documentation: Prepare, format, and manage documents, trackers, and reports in line with GOTO Group and client standards.
  • Operational coordination: Support daily operations by managing phone calls, emails, and filing systems, and ensuring tasks are completed within agreed timelines.
  • Liaison: Act as a key communication link between the client's UK & remote teams, supporting effective collaboration and workflow management.
  • Task monitoring: Track and update project or task progress, flagging priorities, and ensuring deadlines are consistently met.

Key Skills

  • Proven administrative experience within a professional, fast-paced environment.
  • Excellent organisational and multitasking skills with strong attention to detail.
  • Proficient in Microsoft Office, particularly Excel (data entry, formulas, formatting, and reporting).
  • Clear and confident communication skills, both written and verbal.
  • Strong time-management abilities and the capacity to work independently.
  • Proactive, solutions-focused approach with a commitment to accuracy and efficiency.
  • Experience with data processing and reporting will be advantageous.

Salary:
Negotiable, dependent on experience, up to R15,000 basic + transport allowance + post-probation benefits.

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