Audit Agent: National Contact Centre

14 hours ago

Cape Town, Western Cape, South Africa DEMOCRATIC ALLIANCE Full time R200 000 - R300 000 per year

The successful candidates will be responsible for:

  • Ensuring that the Party's campaign objectives and expected quality standards are met by conducting reviews and confirmation of political activity records
  • Conducting high quality interviews and interactions with voters
  • Quality capturing of data collected in the contact centre and in the field
  • Accurate tracing of voter information

Please submit your application by 04 January 2026 to be considered for this role, noting that any application that does not include the required or correct documentation, will not be considered.

Minimum requirements:

  • National Senior Certificate or equivalent
  • Proficiency in English and at least one other official language
  • Experience in a call centre or customer services environment
  • Experience in database capturing (advantageous)
  • Experience in quality assurance (advantageous)
  • Computer literacy in MS Office Suite, particularly Excel

Skills:

  • Telephone etiquette
  • Time management and organisation
  • Administration and attention to detail

Abilities:

  • Use initiative and work well in high-pressure situations
  • Be outcomes-orientated, not simply task-orientated
  • Work independently
  • Apply sound judgement

Knowledge and Commitment:

  • Commitment to the Democratic Alliance principles, policies and program of action
  • Willingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessary

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