Technical Support Agent

Hire Resolve is looking for a Web Junior Technical Support Agent to join their team in Cape Town, WC. The client is looking for a technically skilled (IT) candidate with all-round problem-solving abilities for the position of Technical Support Agent. The duties of the Support Agent include troubleshooting and problem-solving IT / ISP related issues our...

About us 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. Job Purpose...

We are looking for self-motivated, energetic and innovative Support Agent (Technical). This position is based at our Cape Town offices.Duties and Responsibilities:Providing technical support to customers via live chat, tickets or by telephoneRegister, transfer and update domainsUnderstanding of DNS and should have been exposed to tools such as tracert, ping,...

Customer Support AgentJoin a High-Growth Fintech Start-Up Powering Global PaymentsClaremont, Cape Town | R R15 000 | Shift-Based (7am - 3pm, 3pm - 12am)About Our ClientOur client is a dynamic South African fintech company providing secure and seamless online payment solutions across diverse industries such as e-commerce and iGaming. With a focus on...

Neal Street Tech is on a mission to deliver the best digital customer experience in the Hospitality industry. We are looking for a Consumer Support Agent to provide exceptional assistance to our app users. In this role, you will handle a wide range of inquiries, including technical issues, ensuring a seamless and rewarding experience with the Neal Street...

Duties and ResponsibilitiesPerform monitoring of systems and fix potential issues or escalate where required.Be able to perform 2nd/3rd line hosting queries and troubleshooting.Can troubleshoot server hardware and OS software related issues.Know how to troubleshoot basic RAID (1,5,10)Can Perform Backup + restore of systems from Backups where required.Be the...

Location:Remote within South AfricaEmployment Type:Full-timeCustomer Support Agent Role OverviewYou will be essential in delivering prompt, clear, and effective support to users and clients within a well-organized, knowledge-based environment, adhering to established procedures and workflows. Key duties include:Managing incoming client inquiries via email...

Mandarin Speaking Customer Support AgentJob Description And DutiesAs a Customer Service Agent, you will be the first point of contact for supply and demand-relatedcustomer support inquiries for our Mandarin -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced...

Meet Ozow:  Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe...

Department:OperationsLocation:Cape TownDescriptionThe Technical Writer role is responsible for the creation, maintenance, and validation of the knowledge base articles within the global Zendesk instance. This means ensuring that information remains accurate, up-to-date, and easily accessible to our customers and support staff. The Technical Writer takes a...