Sales & Application Specialist – Laboratory Division | Cape Town

8 hours ago

Brackenfell, Western Cape, South Africa Salesworx Recruitment (Pty) Ltd Full time

Purpose of the Role

The
Sales and Application Specialist
play a key role in supporting the Laboratory Division through product expertise, technical support, customer training, and sales enablement. This role bridges the gap between
technical application and commercial success
— ensuring customers fully understand, utilize, and trust the company's laboratory products and solutions.

Key Areas of Responsibility

1. Product Knowledge & Expertise

  • Maintain up-to-date professional and technical knowledge of products, specifications, and applications.
  • Attend educational workshops, conferences, and training sessions to stay current on industry developments.

2. Customer Support & Training

  • Provide on-site and remote training to healthcare professionals.
  • Address product-related queries and troubleshooting needs.
  • Develop training materials, manuals, and product documentation.

3. Product Demonstrations

  • Conduct tailored demonstrations for clients and at trade shows.
  • Showcase the value and performance of laboratory equipment in practical settings.

4. Applications Support

  • Offer expert technical guidance to ensure optimal equipment use in clinical and laboratory environments.
  • Assist clients in integrating and customizing equipment for specific applications.

5. Collaboration with Sales Team

  • Partner with sales colleagues to provide technical insights and strengthen proposals.
  • Support tender submissions and product presentations.

6. Product Feedback & Improvement

  • Gather and report user feedback to management.
  • Recommend improvements based on real-world performance and customer experience.

7. Regulatory Compliance

  • Ensure adherence to relevant healthcare and laboratory equipment regulations.
  • Support customers in meeting compliance requirements.

8. Market Intelligence

  • Monitor market trends, competitor activity, and new technologies.
  • Participate in industry events to enhance professional networks and knowledge.

9. Administration & Reporting

  • Maintain accurate records, reports, and databases.
  • Provide weekly work reports and analyze product trends.

10. Sales & Business Development Support

  • Identify and qualify new business opportunities.
  • Support strategies that grow market share and strengthen customer relationships

Requirements

Requirements

Qualifications:

· Bachelor of Science (BSc) in:

· Medical Laboratory Science / Medical Technology

· Biomedical Science

· Microbiology

· Biochemistry

· Molecular Biology

· Physiology / Human Biology

Experience:

  • 3–5 years' experience in the medical or laboratory field
  • Experience in a
    clinical laboratory environment
    –
    preferred
  • Academic research experience –
    advantageous
  • IT proficiency and troubleshooting experience –
    beneficial
  • Must have a
    valid driver's license and own reliable vehicle

Capabilities and Attributes:

  • Strong attention to detail and analytical thinking
  • Excellent communication and presentation skills
  • Sales-driven, dynamic, and customer-focused
  • Proficient in Microsoft Office Suite
  • Able to work independently and meet deadlines under pressure
  • Willingness to travel nationally and internationally as required

Benefits

  • Basic saalary R33 500
  • Travel allowance R5 500
  • Cell phone allowance R800
  • 100% company contribution to medical aid and provident fund after probation period.
  • Commission

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