Current jobs related to Client Success Manager - Cape Town, Western Cape - Talent Shore
-
Client Success Manager
5 days ago
Cape Town, Western Cape, South Africa Cyberlogic Full time R900 000 - R1 200 000 per yearJOB TITLE:Client Success Manager / Technical Account ManagerLOCATION:Stellenbosch, Cape Town (Hybrid)ABOUT CYBERLOGIC:Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in...
-
Client Success Manager
1 week ago
Cape Town, Western Cape, South Africa HEIR DIGITAL Full time R400 000 - R600 000 per yearCLIENT SUCESS MANAGERatHEIR DIGITALType:Full-time, on-siteLocation:8 Bree Street, Cape Town City CentreRole Overview:We're looking for aClient Success Managerwho has a good understanding of eCommerce marketing, and can build long-term trust with our clients. You'll be the bridge between our clients and our internal team — ensuring smooth onboarding, clear...
-
Junior Client Success Manager
7 days ago
Cape Town, Western Cape, South Africa Root Platform Full time R300 000 - R600 000 per yearMissionAt Root, we are dedicated to empowering insurance players with innovative solutions that open new markets, drive growth, and deliver exceptional client value. As we continue to expand our footprint into the UK and beyond, we are doubling down on our commitment to providing an outstanding client experience.The mission of the Junior Client Success...
-
Senior Client Success Manager
2 days ago
Cape Town, Western Cape, South Africa Ozow Full time R800 000 - R1 200 000 per yearMeet OzowOzow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
-
Senior Client Success Manager
5 days ago
Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 200 000 - R2 400 000 per yearAs a Senior Client Success Manager, you will be the key link between clients and our internal team. This role involves understanding client needs, developing and facilitating the effective implementation of digital strategies, and leveraging our Marketing Technology to drive successful campaigns. You will be responsible for improving clients' Return on...
-
Head of Client Success
2 weeks ago
Cape Town, Western Cape, South Africa Ozow Full time R2 000 000 - R2 500 000 per yearMeet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
-
Head of Client Success
1 week ago
Cape Town, Western Cape, South Africa Ozow Full time R1 200 000 - R2 400 000 per yearMeet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
-
Senior Client Success Manager
1 week ago
Cape Town, Western Cape, South Africa Ozow Full time R90 000 - R120 000 per yearMeet OzowOzow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
-
Senior Client Success Manager
5 days ago
Cape Town, Western Cape, South Africa Ozow Full time R400 000 - R1 200 000 per yearMeet OzowOzow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...
-
Client Success Agent
2 days ago
Cape Town, Western Cape, South Africa Yoyo Group Full timeCompany Description At Yoyo, it is our mission to delight people in every connection they have with our brand. Whether that is delighting our clients as we help them grow, delighting their customers with every reward we distribute, having delighted stakeholders through our exceptional performance, or having a delighted and thriving team of people who work...
Client Success Manager
2 weeks ago
Commitment: Contractor, 3-month initial assignment (fractional or full-time), with potential extension to long-term
About us:
We are building the world's first scalable referral platform. We reward people for making high-value business introductions, while creating a trusted global community of super connectors.
Our mission: to create a new "intro economy" where helping others succeed leads to measurable business wins & real rewards.
The Role
We're looking for a Community Manager / Customer Success Manager who thrives at driving user activation and engagement. You'll be the link between our growing community (currently 150+ users in NYC and 1,150+ in London) and the platform, ensuring that people not only sign up but also stay active, make valuable introductions, and close real deals.
This is not a passive support role, it's an ambitious, proactive growth assignment. You'll create and run activation campaigns, coach users through onboarding, follow-up on user actions, create onboarding & training videos, and design communication flows that keep our users engaged and rewarded.
What You'll Do
User Engagement & Activation
Reach out to existing users with personalized campaigns to drive activity.
Encourage members to make more intros, follow up on leads, and close deals.
Help users understand how to earn our points and climb our leaderboard.
Onboarding & Success Flows
Design and optimize onboarding journeys (emails, guides, videos, webinars).
Create training videos
Build activation sequences that get new users to their "first success" quickly.
Track and remove friction points in the user journey.
Community Building
Create buzz within the NYC and London communities.
Develop playbooks for how to keep connectors engaged long-term.
Serve as a trusted point of contact for feedback and support.
Targets & Metrics
Your performance will be measured by clear activation outcomes:
150 introductions made (NYC + London combined)
500 user messages sent on the platform
50 intros closed into deals within the period
150 users reaching 200 of our points
What We're Looking For
Proven experience at an early-stage B2B startup, ideally in customer success, community, or growth roles.
Examples of customer activation campaigns you've run - with data showing exceptional outcomes.
Examples of training/onboarding videos you've created
A startup athlete mindset - ambitious, resourceful, and excited to test bold ideas fast.
Native English-speaker with exceptional communication skills (written and video).
Extremely high-energy.
Comfort with remote work and self-management.
