Senior Client Success Manager

2 weeks ago

Cape Town, Western Cape, South Africa Ozow Full time R90 000 - R120 000 per year
Meet Ozow

Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through our payment solutions.

More about this Ozow fantastic position

As a Senior Client Success Manager, you will deliver on our strategy to build mind share and adoption of Ozow's payment services across our most strategic business clients and our clients' customers. You will be responsible for new client and enterprise client implementation and relationship management as well as ensuring adoption of and engagement with Ozow's payment platform.

You will be responsible for driving top-line revenue growth and overall end customer adoption across all market segments through channel client engagement. The ideal candidate has both a business background that enables you to engage at the CxO level and a sales and business development background that enables you to easily interact with enterprise customers and Ozow's commercial team. You should have a demonstrated ability to think strategically about business, product, and technical challenges, with the ability to build and convey compelling value propositions.

Your broad responsibilities will include driving account strategy and planning for enterprise level accounts, establishing business and technical relationships, and managing the day-to-day interactions with these organizations in order to build long-term business growth and marketing opportunities.

Your role and responsibilities

Partner Relationship Management
  • Act as the main point of contact for assigned clients, building collaborative relationships. Understand clients' goals and challenges to provide proactive support.
Account Growth and Retention
  • Identify opportunities to expand client usage of Ozow's platform. Support strategies that promote client satisfaction and long-term partnerships.
Product and Service Knowledge
  • Gain a solid understanding of Ozow's products and services to help clients succeed. Provide guidance and training to clients on how to use Ozow's platform effectively.
Problem Resolution
  • Address client concerns, troubleshoot issues, and ensure timely resolutions. Advocate for clients within Ozow to ensure their needs are prioritized.
Strategic Planning
  • Work with clients to align their objectives with Ozow's offerings. Identify opportunities for growth and collaborate on actionable plans.
Reporting and Insights
  • Monitor client performance and prepare reports to track key metrics. Analyze client data to provide recommendations for improving their experience.
Communication and Training
  • Keep clients updated on Ozow's latest features and industry trends. Organize training sessions and resources to support client engagement.
Collaboration with Teams
  • Work closely with Ozow's product, sales, and technical teams to deliver exceptional client experiences.
You are an ideal candidate if you have
  • 5+ years of experience in sales or account management in the software/fintech industry with a history of exceeding quota and key performance metrics
  • Experience engaging with senior decision-makers
  • Verbal and written communications skills are a must
  • Ability to work across internal and external organizations
  • Experience working and communicating with multiple stakeholders and cross-functional teams including direct and channel marketing, solution architect teams, product management, and account management teams
  • Experience in development and implementation of a robust account plan for enterprise accounts
  • Strong Sales and technical acumen
  • Data analytics skills
Your skills and competencies
  • You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
  • Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
  • A trailblazer who steps up, takes charge, and creates meaningful impact-those driven by performance and purpose to lead from the front and make a real difference every day.
  • You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures-valuing collective success over individual credit.
  • Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
  • You challenge norms, champion innovation, and constantly seek growth-for themselves, their team, and the solutions they build.
  • You are a decisive doer-those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
  • We value optimism, agility, and the strength to persevere under pressure-balancing performance with positivity, even in challenging environments.
  • You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence-not just as participants, but as catalysts for success.
Interview process

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks
  • Healthy breakfast, lunches and snacks
  • Monthly team connects
  • On-site Barista
  • Birthday Leave
Perks for South African based employees
  • Medical aid subsidy
  • Group Risk Insurance
  • Generous paid annual leave
  • Birthday leave
  • Learning and Development opportunities
  • Mentorship programme
  • Quarterly team building
  • Community initiatives
  • Access to cutting edge technology - Ozow Tech Stack
Our Employee Value Proposition

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now

Keen to know more?

Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here

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