Junior Client Success Manager

6 days ago

Cape Town, Western Cape, South Africa Root Platform Full time R300 000 - R600 000 per year
Mission

At Root, we are dedicated to empowering insurance players with innovative solutions that open new markets, drive growth, and deliver exceptional client value. As we continue to expand our footprint into the UK and beyond, we are doubling down on our commitment to providing an outstanding client experience.

The mission of the Junior Client Success Manager is to support the ongoing success and satisfaction of our clients by assisting in the management and nurturing of long-term relationships. This role focuses on helping drive product adoption, supporting day-to-day client needs, and contributing to the achievement of client outcomes through the Root Platform, all while learning to identify opportunities for growth and championing client engagement.

In this role, you will work closely with Root's Sales, Support, Professional Services and Product teams to relentlessly advocate for our clients and enable them to harness the full potential of our cutting-edge platform.


Outcomes

Client Relationship Management

  • Act as the primary point of contact for a portfolio of enterprise clients.
  • Build and maintain strong, long-lasting client relationships.
  • Understand clients' business goals and objectives and align them with our platform capabilities.

Onboarding

  • Able to guide clients through onboarding after implementation is complete
  • Collaborate with the technical support team and professional service team to address any technical challenges during onboarding.

Product Adoption & Usage:

  • Drive adoption and usage of the platform by understanding client needs and providing feedback internally
  • Conduct regular business reviews and strategy sessions with clients to ensure they are leveraging the platform and our services effectively.

Client Advocacy:

  • Serve as the voice of the client internally, providing feedback to product management and development teams.
  • Identify and develop client advocates who can provide testimonials and case studies.

Renewals & Upsell:

  • Facilitate the renewal process, working to retain and expand client accounts.
  • Identify opportunities for upselling and cross-selling additional products and services.

Metrics & Reporting:

  • Track and analyse client success metrics, such as CSAT, and churn rates.
  • Help prepare regular reports and insights to the executive / management team on client health and success.

Competencies:
  • Client-centric mindset with a passion for helping clients succeed.
  • Willingness to learn how to approach problems thoughtfully and contribute to solutions.
  • Interested in understanding business and how clients achieve their goals
  • Proactive and self-motivated with a high level of initiative.
  • Ability to build trust and rapport with clients and internal teams.
  • Proven track record of success in client facing roles
We are looking for someone with:
  • Tertiary qualification with an aptitude for numbers and data.
  • 3 years in an enterprise client-facing role.
  • Experience managing enterprise clients and engaging with C-suite executives.
  • Insurance domain expertise is a bonus.

Why Join RootWe have ambitious goals. Our mission is to transform insurance, globally, and we're making solid progress in South Africa and the UK. Your contribution will directly and visibly impact Root's continued success and expansion.

Our team is incredibly friendly and collaborative. If you care about solving challenging problems with smart people you enjoy being around, this is the place for you.

Please note… Open positions at Root are competitive and we often receive high volumes of applicants. If you have not received further updates on your application after three weeks, you're welcome to request feedback.

  • Client Success Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Sonata One Full time R600 000 - R1 200 000 per year

    Sonata One is a rapidly scaling, regulated fund services and technology (fintech) business. We're The Private Funds Clearinghouse, connecting more than 53,000 investors with 6,500 funds and 180 fund managers around the globe. Our vision is to change the paradigm of private markets investing through harmonising the end-to-end investment process within one...

  • Client Success Manager

    4 days ago

    Cape Town, Western Cape, South Africa Cyberlogic Full time R900 000 - R1 200 000 per year

    JOB TITLE:Client Success Manager / Technical Account ManagerLOCATION:Stellenbosch, Cape Town (Hybrid)ABOUT CYBERLOGIC:Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in...

  • Client Success Manager

    1 week ago

    Cape Town, Western Cape, South Africa HEIR DIGITAL Full time R400 000 - R600 000 per year

    CLIENT SUCESS MANAGERatHEIR DIGITALType:Full-time, on-siteLocation:8 Bree Street, Cape Town City CentreRole Overview:We're looking for aClient Success Managerwho has a good understanding of eCommerce marketing, and can build long-term trust with our clients. You'll be the bridge between our clients and our internal team — ensuring smooth onboarding, clear...

  • Senior Client Success Manager

    11 hours ago

    Cape Town, Western Cape, South Africa Ozow Full time R800 000 - R1 200 000 per year

    Meet OzowOzow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...

  • Junior Client Success Consultant

    2 days ago

    Cape Town, Western Cape, South Africa Vantage Debt Management Full time R30 000 - R50 000 per year

    Vantage Debt Management was established to make it easy for South Africans in debt to understand and improve their financial circumstances.Vantage is looking for hungry, energetic and positive individuals to join its growing team. Be a part of a young and exciting company in the financial services industry.If you are keen to make a positive difference in...

  • Senior Client Success Manager

    4 days ago

    Cape Town, Western Cape, South Africa Boardroom Appointments Full time R1 200 000 - R2 400 000 per year

    As a Senior Client Success Manager, you will be the key link between clients and our internal team. This role involves understanding client needs, developing and facilitating the effective implementation of digital strategies, and leveraging our Marketing Technology to drive successful campaigns. You will be responsible for improving clients' Return on...

  • Head of Client Success

    2 weeks ago

    Cape Town, Western Cape, South Africa Ozow Full time R2 000 000 - R2 500 000 per year

    Meet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...

  • Head of Client Success

    1 week ago

    Cape Town, Western Cape, South Africa Ozow Full time R1 200 000 - R2 400 000 per year

    Meet Ozow Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...

  • Senior Client Success Manager

    1 week ago

    Cape Town, Western Cape, South Africa Ozow Full time R90 000 - R120 000 per year

    Meet OzowOzow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...

  • Senior Client Success Manager

    4 days ago

    Cape Town, Western Cape, South Africa Ozow Full time R400 000 - R1 200 000 per year

    Meet OzowOzow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in...