Executive Housekeeper
1 week ago
Are you a hands-on leader with an eye for detail and a passion for creating exceptional guest experiences?
Propr is looking for an experienced Head of Housekeeping to lead our housekeeping team across a growing portfolio of short-term rental properties in Cape Town. As our Head of Housekeeping, you'll oversee the cleanliness, presentation, and efficiency of all our properties. You'll be responsible for managing a large team, enforcing high-quality standards, and working closely with our other departments to resolve issues quickly and effectively.
This role is critical to our guest experience, and we're looking for someone who thrives in a fast-paced environment, leads by example, and knows how to balance performance management with motivation and support.
What you will be doing:
- Team Management – Recruit, train, schedule, and manage housekeeping staff to ensure sufficient coverage and optimal performance
- Quality Control – Conduct regular inspections to ensure cleaning meets Propr's standards and guest expectations
- Issue Resolution – Investigate and address guest complaints or property concerns related to cleanliness or presentation
- Policy Enforcement – Ensure adherence to company policies on attendance, performance, and conduct
- Staff Development – Conduct performance evaluations and coach our Supervisors to support team growth and efficiency
- Motivation & Retention – Foster a positive work environment that encourages accountability, teamwork and high morale
- Guest Readiness – Ensure all properties are consistently guest-ready, clean, stocked and presented to the highest standard at all times
Here's our description of the ideal person for this job:
- 5+ years of experience in a housekeeping management role (preferably in short-term rentals or hospitality)
- Based in Cape Town
- Strong leadership abilities
- Has the ability to think out of the box and drive change
- High attention to detail and strong organisational skills
- A proactive problem solver who thrives under pressure
- Strong communication and interpersonal skills
- Familiar with mobile apps and digital tools used in field operations
How to apply:
- Prepare a tailored cover letter explaining why you're the perfect fit for Propr
- Complete our application form at:
Important to note:
- Applications with ChatGPT or AI generated answers will not be considered
- Due to the high volume of interest, only shortlisted candidates will be contacted. We look forward to seeing how you'll contribute to our team
- This role is listed under "Head of Housekeeping" on our careers pafe
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