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Team Leader: Quality Assurance

2 weeks ago

Bellville, Western Cape, South Africa Capitec Full time R250 000 - R500 000 per year

Apply By
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

  • To see what life at Capitec is all about and complete a short assessment, please click here
  • Once you have completed the above finalize your application by clicking apply below

*Purpose Statement*
To lead a designated functional team in Operational System Support, prioritising and overseeing work within the Business Support Center and provide subject matter expertise and actionable insights that will influence decision making and improve service delivery across BSC that are aligned with the objectives, plans, processes and standards of the Operational System Support Department.

Experience
Minimum/Ideal

  • Minimum of 3 - 5 years' experience in Quality management or a relative field in an Innovative environment.
  • Minimum 3 years' experience in leading a team in a fast-paced environment.

Function Specific Experience

  • Stakeholder relationship engagement and management
  • Responsible for delivery in a high performing, continuous development environment
  • Experience in managing large teams and complex projects
  • Proficiency in Amazon Connect or related speech analytics tools

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational
  • A relevant qualification in Business Administration or Project Management

Qualifications (Ideal Or Preferred)

  • Bachelor's Degree in AWS Data Analytics Speciality or Project Management
  • A relevant degree in Information Technology

*Knowledge
Minimum/Ideal*

  • Regulatory requirements, compliance standards in an operational environment
  • Basic data analytics
  • People/team leadership practices and principles
  • General operations management practices and principles and stakeholder and client management
  • HR principles and processes.
  • Client service principles and practices.
  • Liaising with 3rd party providers

Skills

  • Analytical Skills
  • Attention to Detail
  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Decision making skills
  • Influencing Skills
  • Interpersonal & Relationship management Skills
  • Leadership Skills
  • Negotiation skills
  • Planning, organising and coordination skills
  • Presentation Skills
  • Problem solving skills
  • Project Management Skills (Methodolgy Specific)
  • Reporting Skills

*Conditions of Employment*

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.