Quality Controller

About The Job
The Quality Controller ensures that raw materials, packaging components, in-process bulks, and finished goods conform to approved specifications and internal GMP standards. This role involves performing physical and organoleptic testing, documenting results, reporting deviations, and collaborating with Production and Warehouse teams to maintain product integrity and compliance, supporting continuous improvement efforts. This position is key to ensuring that all personal care and cosmetic products meet the companies quality, safety, and aesthetic standards, thereby supporting member satisfaction and brand trust.

About You

• Detail-Oriented: Exhibits meticulousness in finding and correcting errors, ensuring accuracy by being thorough and methodical, and producing high-quality work with a focus on perfection and organisation.
• Precision and Accuracy: Demonstrates fluency in documenting facts and logical arguments, adheres strictly to rules and procedures, and ensures that work is accurate and precise by following established guidelines.
• Following Procedures: Adheres closely to rules and procedures, minimises risks by following established processes, and ensures compliance with regulations.
• Managing Tasks: Manages multiple tasks efficiently, plans activities systematically, and prioritises tasks to handle several activities concurrently.
• Meeting Timescales: Is target-focused and reliable in meeting deadlines, maintains punctuality, and keeps to schedules to ensure timely completion of tasks.
• Providing Insights: Continuously seeks improvement, identifies key issues, uses logic to analyse information, and solves complex problems with careful consideration.
• Resilience: Strives to achieve outstanding results with ambition and determination, persisting through difficulties to accomplish tasks and goals without giving up.
• Upholding Standards: Behaves ethically and justly, maintains confidentiality, meets commitments with integrity, and leads by example to uphold high standards.

THE HATS YOU MAY WEAR

• Tester and Inspector: Sample raw materials, bulk, and finished goods according to approved SOPs; conduct in-process checks on viscosity, pH, density, fill volume, colour, and odour.
• Gatekeeper: Compare samples against approved retain standards and product specifications; tag accepted lots with Green QC Approved stickers and rejected lots with Red QC Hold/Reject stickers.
• Documentation Champion: Maintain legible and complete records in alignment with GMP; complete and file QC Test Reports and upload digital copies to the QMS repository.
• Quality Guardian: Inspect primary and secondary packaging components for appearance, defects, and compliance with specifications; review COAs and verify supplier data before material release.
• Problem Solver: Report all deviations immediately; support investigations into root causes and assist in implementing Corrective and Preventive Actions (CAPA).
• Compliance Ambassador: Uphold GMP standards including cleanliness, equipment calibration, and PPE compliance; participate in internal audits and training sessions.
• Continuous Improver: Suggest process or procedural improvements to enhance product quality or efficiency.

WHAT OTHER DETAILS / EXPERIENCE / REQUIREMENTS MAKE OUR EYES LIGHT UP, YOU ASK?

• National Senior Certificate (NQF4) minimum required.
• Quality-related diploma/certificate courses completed would be an advantage.
• 1+ years experience in a similar quality control role.
• Computer literate - intermediate level.
• Literacy at a level to comprehend and carry out instructions and ability to read and process product information.
• Ability to investigate and solution-solve.
• Strong presentation and communication skills.
• Flexibility and adaptability skills.
• Time management and multi-tasking skills.
• Ability to concentrate for lengthy periods.
• Ability to follow instructions precisely.