Regional Product Support

1 week ago

Johannesburg, Gauteng, South Africa SIDEL Full time R2 500 000 - R4 000 000 per year

Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well supported through email, telephone, RAC, RVA and onsite. At the same time, the expert will ensure proper preparation and distribution of the appropriate documentation concerning the troubleshooting of automation issues on the equipments. The Automation Product Support Expert should also be able to provide basic mechanical support to our internal and external customers.

Your Mission
  • Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment.
  • Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment.
  • Secure and manage Non-Conformity and warranty cost on the SINCRO tool.
  • Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support).
  • Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action. Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group.
  • Provide any preliminary solution to internal and external customers.
  • Secure retrofit application on the Equipment installed base concerning automation and mechanical solution.
  • Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
  • Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment.
  • Provide daily telephone & email support to internal and external customers, throughout the life of the machine
  • Secure retrofit application on the installed base
  • Secure performances of commercially released equipments and lines
Your Profile
  • Minimum of 3 years with technical assistance and/or field experience
  • Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters)
  • Acknowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps.
  • Knowledge of PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau)
  • Knowledge of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)
  • Ability to manage and satisfy customer requests
  • Bachelor Degree or equivalent
  • English & local languages spoken in the region are a plus
  • Customer Orientation
  • Problem Solving attitude
  • Team Motivation
  • Strong verbal and written communication skills
Contract Type
Permanent
Country
SOUTH AFRICA
Location
Johannesburg

  • Regional Sales Manager

    1 week ago

    Johannesburg, Gauteng, South Africa Talent Engine Full time R2 000 000 - R2 500 000 per year

    The Regional Sales Manager reports directly to the Head of Sales for AA Dealer Services and is tasked with achieving and surpassing the company's business development objectives by effectively executing the Motor Dealer sales strategy in the region. In this role, the manager actively contributes to the leadership team in developing and implementing strategic...

  • Regional Sales Manager

    1 week ago

    Johannesburg, Gauteng, South Africa iX Full time R1 200 000 - R3 600 000 per year

    The Regional Sales Manager reports directly to the Head of Sales for AA Dealer Services and is tasked with achieving and surpassing the company's business development objectives by effectively executing the Motor Dealer sales strategy in the region. In this role, the manager actively contributes to the leadership team in developing and implementing strategic...

  • Regional Sales Manager

    4 days ago

    Johannesburg, Gauteng, South Africa JV Human Capital Full time R2 000 000 - R2 500 000 per year

    We are looking for a Regional Sales Manager to expand our Dealer Network in Africa and achieve sales objectives for specific districts of our company. To be successful in this role, the candidate should have previous experience managing the operation of a dealership (or number of dealerships) while taking accountability for reaching targets. You should also...

  • Internal Product Support

    1 week ago

    Johannesburg, Gauteng, South Africa BMG - Bearing Man Group Full time R104 000 - R208 000 per year

    Job PurposeThe Internal Product Support in Fasteners role plays a key part in supporting the sales and branch network by ensuring accurate, reliable, and up-to-date product information across all systems.Roles & Responsibilities:Serve as the primary point of contact for branches on fastener-related product queries, pricing, and system issues.Support sales...

  • Production Support Manager

    1 week ago

    Johannesburg, Gauteng, South Africa iOCO Pty Ltd Full time R1 200 000 - R2 400 000 per year

    The Production Support Manager is responsible for leading and managing the team that ensures the stability, performance, and availability of all production software applications and systems. This role is a critical link between development, operations, and the business, focusing on swift incident resolution, effective problem management, continuous service...

  • Regional Marketing Specialist

    4 days ago

    Johannesburg, Gauteng, South Africa Azeus Systems Limited Full time R1 000 000 - R3 000 000 per year

    Azeus Systems Limited is looking for a Regional Marketing Specialist for its multi-awarded and leading software solution. Convene is a meeting and collaboration solution for boards and senior leadership teams of large enterprises and government agencies. In a short period of five years, Convene has expanded its client base exponentially with a global...

  • Regional Sales Director

    4 days ago

    Johannesburg, Gauteng, South Africa Hire Resolve Full time R600 000 - R1 200 000 per year

    Description Hire Resolve is currently seeking a highly skilled and experienced Regional Sales Director for a leading Financial Technology company based in Johannesburg. We're seeking a dynamic Regional Representative for Southern Africa to elevate presence in South Africa and neighbouring markets. Your role is pivotal in establishing the company as a key...

  • Regional Sales

    1 week ago

    Johannesburg, Gauteng, South Africa Maspar Industries Pvt. Ltd Full time R900 000 - R1 200 000 per year

    Company DescriptionMaspar Industries Pvt. Ltd., established in 2002, showcases the best in home fashion. The company guarantees the quality of its products through controlled dyeing and state-of-the-art processing techniques. Its extensive product line includes solutions for the bedroom, bathroom, lounge, and kitchen. With nine exclusive stores in key Indian...

  • Product Marketing Manager MEA

    1 week ago

    Johannesburg, Gauteng, South Africa Vontier Full time R187 500 - R375 000 per year

    Product Marketing Manager – MEALocation:Johannesburg (Travel approx. 20%)Department:MarketingReporting to:Product Marketing Director AMEAFuel Your Passion– Are you ready to lead product marketing efforts across the MEA region and drive the commercial success of innovative solutions? We're seeking a dynamicProduct Marketing Managerto take ownership of our...

  • Product Marketing Manager MEA

    1 week ago

    Johannesburg, Gauteng, South Africa Vontier Full time R1 500 000 - R3 600 000 per year

    Product Marketing Manager – MEALocation: Johannesburg (Travel approx. 20%)Department: MarketingReporting to: Product Marketing Director AMEAFuel Your Passion – Are you ready to lead product marketing efforts across the MEA region and drive the commercial success of innovative solutions? We're seeking a dynamic Product Marketing Manager to take...