Service Support Lead

2 days ago

Cape Town, Western Cape, South Africa NSC Global Full time
Overview

Location: Remote (South Africa) / Cape TownDepartment: Service Support Employment Type: Full-time 

About the Role 

The Service Support department plays a crucial role in ensuring the successful delivery of NSC's customer services. We design and manage the support infrastructure that underpins each customer contract, coordinating with internal stakeholders to ensure all systems, processes, and data are aligned for seamless service execution. 

We are seeking a Service Support Lead responsible for administrative, purchasing, and data management activities. This position requires an organised and detail-oriented professional with strong analytical capabilities.

Responsibilities
  • Manage complex administrative and purchasing processes related to customer support services. 
  • Liaise with vendors to obtain quotes, raise and receive purchase orders, and ensure financial accuracy. 
  • Maintain and analyse service-related data to identify gaps, inconsistencies, and improvement opportunities. 
  • Produce and maintain detailed Excel reports to support internal and client-facing operations. 
  • Collaborate closely with internal departments, including Sales, Service Desk, Finance, Client Services, and Logistics, to ensure service readiness and operational efficiency. 
Qualifications
  • Proven experience in a dynamic administrative, purchasing, or operations role within a commercial or corporate environment. 
  • Strong commercial acumen, with the ability to understand budget constraints, assess cost-effectiveness, and make sound, margin-conscious decisions.
  •  Advanced Excel skills (data management, reporting, formulas). 
  •  Excellent attention to detail and ability to manage multiple priorities in a dynamic environment
  •  Strong interpersonal and communication skills with a proactive, solution-oriented mindset. 
  • Comfortable working both independently and collaboratively in a remote setup. 

Desirable Skills 

  • Experience with vendor management and purchasing systems. 
  • Familiarity with business process improvement or data analysis 
  • Previous experience within a similar service-driven organisation.

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