Desktop Support Team Lead

3 days ago


Cape Town, Western Cape, South Africa ILaunch Full time R900 000 - R1 200 000 per year


Job brief

Cape Town

Our Client within the Financial Services Industry is currently seeking a Desktop Support Team Lead to manage daily operations of the desktop support team.

Responsibilities
  • Lead and mentor the desktop support team
  • Oversee installation, configuration, and maintenance of desktop hardware, software, and peripherals.
  • Lead desktop-related projects, including software rollouts and infrastructure upgrades.
  • Troubleshoot and resolve complex technical issues, including network connectivity and financial software platforms.
  • Perform routine system maintenance, deploy updates, and assist with new technology implementations.
  • Serve as an escalation point for technical issues, coordinating with IT teams to minimise downtime.
  • Monitor system performance, identify recurring issues, and suggest process improvements.
Requirements
  • Matric / Grade 12
  • Tertiary Qualification - Diploma/Degree advantageous
  • Certification in CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, A+ and N+
  • Minimum of 5 years hands-on desktop support experience, with at least 2 years in a leadership or team lead role
  • Proficient in Windows and macOS operating systems
  • Experience with cloud platforms such as AWS and Azure.
  • Knowledge of endpoint security and financial compliance frameworks.



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