Receptionist

16 hours ago

Johannesburg, Gauteng, South Africa JLL Full time R19 400 - R57 000 per year

This role is primarily a hosting role requiring standing, walking and hosting visitors during the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

What your day-to-day will look like:

  • Adaptable to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub
  • Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication
  • Maintain a strong awareness of business activity communicating all updates with team members
  • Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints so that they are addressed accordingly
  • Liaising with other departments, namely security, facilities, and hospitality services
  • Ensure Security and Health and Safety procedures are always adhered to.
  • To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
  • To host the main reception area energising the space and creating lasting impressions
  • To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
  • Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
  • Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating "wow" moments when the opportunity arises
  • Ensure that the visitor and client spaces are always immaculate, taking ownership of the space and reporting issues appropriately
  • Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
  • Using empowerment for problem resolution whilst enhancing visitor and client experience

Desired or preferred experience and technical skills:

  • At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline
  • Self-motivated individual committed to service excellence
  • Possesses an operational knowledge of all reception services and standard operating procedures, together with in house meeting reservations procedures, and other internal/external communication methods
  • Ability to demonstrate empathy, excellent customer service and practical skills

Required Skills and Experience:

  • Skilled in guest/client service and confident in striving for excellence
  • Operational knowledge of all reception services and standard operating procedures
  • Must have excellent organisational skills and good attention to detail
  • Must be computer literate including MS office
  • Ability to use own initiative and takes ownership
  • Professional and high standard telephone etiquette
  • Should have an excellent and positive "can do attitude" and a great team player and supporter
  • Able to work in a busy and pressurised environment providing a discreet and personalised service.

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