Virtual Receptionist

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C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.

Location: Remote (Work From Home)
Schedule: Monday to Friday, 8:00 AM – 5:00 PM PST (Los Angeles)
Hours: 9-hour shift (includes 1-hour lunch and two 15-minute breaks)

About Us

We are a U.S.-based virtual receptionist company specializing in providing professional front-line communication and administrative support for businesses in the home services industry — including cleaning services, electricians, plumbers, landscapers, and more.

We pride ourselves on delivering exceptional customer experiences and seamless support, helping our clients stay organized, responsive, and focused on growing their business.

Position Overview

We're seeking skilled, detail-oriented, and customer-focused Virtual Receptionists / Appointment Setters to manage inbound and outbound calls, handle customer inquiries, and schedule appointments on behalf of our clients.

In this role, you'll represent our clients with professionalism, accuracy, and warmth — acting as an extension of their in-office team. You will also play a proactive role in following up with leads and setting appointments to help increase our clients' business growth.

Training will be provided to ensure you're fully equipped with the knowledge, tools, and client-specific guidelines to succeed.

Key Responsibilities

• Answer inbound calls in a friendly, professional, and efficient manner.
• Conduct outbound calls to follow up with leads, confirm appointments, or reschedule bookings.
• Use client-provided scripts and CRM systems to manage customer interactions accurately.
• Schedule appointments using client CRMs or scheduling tools (e.g., Jobber, Housecall Pro, etc.).
• Gather and record all relevant customer information, including contact details, service needs, and call outcomes.
• Write and send clear, concise, and accurate call summaries immediately after each call.
• Maintain detailed records of communication to ensure smooth coordination between clients and their customers.
• Collaborate and communicate directly with clients as needed for updates, clarifications, or feedback.
• Ensure that all calls and messages reflect a professional, courteous, and service-oriented tone.
  
  

Qualifications & Requirements

Experience:

• Previous experience in customer service, appointment setting, or BPO/call center roles is highly preferred.
• Experience in the home services industry is a plus.
  
  

Skills:

• Excellent verbal and written communication skills.
• Strong attention to detail — accuracy is critical when taking notes or booking appointments.
• Ability to multitask (taking notes while speaking, managing CRMs, sending follow-ups).
• Tech-savvy and comfortable using multiple platforms and tools.
• Self-motivated, dependable, and professional at all times.
  
  

Technical Requirements:

• Internet speed of at least 40 Mbps.
• Computer with Intel i3 processor or higher and 8GB RAM.
• Backup power source and secondary internet connection to ensure reliability.
  
  

Perks & Benefits

• Competitive pay
• Remote work flexibility
  Paid time off after 3 months of employment
• Ongoing training and development
• Supportive and collaborative work culture
  
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