Customer Service Representative

18 hours ago

Durban, KwaZulu-Natal, South Africa Nutun Full time R200 000 - R250 000 per year

Company Description

Nutun is a global leader in the business process outsourcing (BPO) industry, headquartered in South Africa. With decades of expertise, we offer innovative omnichannel solutions across the customer experience and credit lifecycle, including customer acquisition and debt recovery. Committed to economic growth, Nutun drives impact in South Africa through award-winning initiatives in education, job creation, and skills development. Our mission is to create value and make a meaningful difference for our clients, employees, and communities.

Role Description

The Customer Service Representative plays a pivotal role in delivering exceptional customer experiences. This full-time, on-site role is based in Durban and involves managing customer inquiries, addressing concerns, and ensuring customer satisfaction. Responsibilities also include resolving complaints, providing product or service information, and maintaining professional and friendly communication with clients. You will act as the first point of contact for customers and are expected to uphold the organization's values and service standards.

Qualifications

  • Strong knowledge and skills in Customer Service, Customer Support, and Customer Experience
  • Proven ability to ensure high levels of Customer Satisfaction
  • Excellent verbal and written communication skills
  • Proficiency in handling queries with professionalism and efficiency
  • Ability to work on-site in a fast-paced environment in Durban
  • Problem-solving and interpersonal skills
  • Previous experience in customer-focused roles is advantageous
  • A high school diploma or equivalent; additional qualifications in communication or related fields are a plus

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