Senior Operations and Technical Specialist

Job Responsibilities:

Strategic Operations Improvement:

• Analyse complex operational processes and identify opportunities for significant improvement.
• Develop and champion innovative strategies to streamline workflows, automate tasks, and enhance productivity.
• Conduct in-depth data analysis to derive actionable insights for optimizing processes and resource allocation.
• Collaborate with cross-functional teams to drive operational excellence across the organization.

Technical Expertise and Innovation:

• Provide expert-level technical support and guidance on a broad range of operational and technical issues.
• Oversee the implementation of new technologies and systems, ensuring successful integration and maximizing their potential.
• Stay abreast of emerging technologies and industry trends, identifying opportunities for innovation and competitive advantage.
• Lead the development and documentation of best practices and standard operating procedures for technical procedures.

Project Management and Execution:

• Independently manage and lead complex projects related to process improvement and technology implementation.
• Ensure projects are completed on time, within budget, and meet established goals and performance metrics.
• Utilize strong project management skills to define scope, manage resources, and mitigate risks.

Continuous Improvement Champion:

• Foster a culture of continuous improvement by actively seeking feedback and identifying areas for optimization.
• Develop and implement strategies to enhance internal processes, technical capabilities, and team effectiveness.
• Conduct regular reviews and evaluations to ensure ongoing efficiency and effectiveness of operations and technology.

Job Specification:

• Bachelor's degree or Diploma in business administration, IT, or a related field (or equivalent experience).
• Demonstrated ability to lead and influence at a senior level, driving strategic initiatives and achieving measurable outcomes.
• Strong analytical and problem-solving skills with the ability to translate complex technical concepts into actionable plans.
• Excellent communication, interpersonal, and presentation skills to effectively communicate with technical and non-technical audiences.
• Experience with process improvement methodologies (e.g., Lean Six Sigma, ITIL) 
• Ability to adapt to changing environments, prioritize effectively under pressure, and manage multiple competing demands.

Living the spirit: 

This Senior Operations and Technical Specialist role offers a challenging and rewarding opportunity for a highly motivated and experienced professional to make a significant impact on the organization's operational efficiency and technical capabilities. We have outlined how you will bring our core company values to life in your role below:

• As a Senior Operations and Technical Specialist, your proactive approach is essential. You will take the lead in analyzing complex operational processes and championing innovative strategies
• Your willingness to step up and drive significant improvements exemplifies our commitment to putting our hands up and taking initiative.
• Each day brings new challenges and opportunities for growth. From overseeing the implementation of new technologies to managing complex projects, you will navigate a dynamic and evolving landscape. Embrace each day as an adventure, leveraging your expertise to drive innovation and excellence.
• We value individuality and authenticity. As a Senior Team Member, you bring your unique perspective and deep technical expertise to the table. Your ability to think strategically and introduce creative solutions reflects our value of daring to be ourselves and pushing the boundaries of what's possible.
• Collaboration is key to success in this role. You will work closely with cross-functional teams to drive operational excellence and lead projects to completion.
• By fostering a cooperative and supportive environment, you ensure that teamwork makes the dream work, achieving shared goals and driving the organization forward.