Junior Operations and Technical Specialist

3 days ago

Durban, KwaZulu-Natal, South Africa BETSoftware Full time

Job Description

  • Experience with Linux and Oracle development, this will be a requirement for team members who will be based in Race Coast.
  • Basic understanding of system monitoring, QA methodologies, and software development life cycle (SDLC).
  • Understanding of Development and Operations principles (automation, CI/CD, monitoring, collaboration) (Advantageous).
  • Familiarity with AIOps concepts and observability tools (Dynatrace, Grafana, Elastic, Prometheus) preferred (Advantageous).
  • Strong analytical, documentation, and reporting skills with keen attention to detail.
  • Keen interest in learning technical concepts.
  • Excellent communication and stakeholder engagement skills.
  • Ability to manage multiple responsibilities and thrive in a fast-paced, regulated gambling/software environment.
  • Ability to be flexible and capable of adapting and offering support across various departments and product teams.

Responsibilities
Operations & Monitoring (Development & Operations / AIOps)

  • Monitor system and application performance using observability tools (e.g., Dynatrace, Grafana, Elastic, Prometheus).
  • Support automated deployments, continuous monitoring, and operational workflows.
  • Apply AIOps techniques (ML-driven alerting, anomaly detection) to enhance reliability and reduce false positives.
  • Participate in proactive health checks and contribute to incident prevention.

Quality Assurance (QA)

  • Perform functional, regression, and integration testing of software applications.
  • Validate deployments in CI/CD pipelines, ensuring releases meet quality and compliance standards.
  • Document and track defects, collaborating with development and product teams on resolution.

Requirements & Functional Analysis

  • Gather, document, and validate functional and operational requirements from stakeholders.
  • Assist in analyzing business and technical processes to identify efficiency and automation opportunities.
  • Support documentation of workflows, requirements, and operational playbooks.

Project & Process Support

  • Assist in coordinating small projects and operational initiatives within Agile/Development & Operations frameworks.
  • Contribute to process reviews, recommending improvements to optimize delivery.
  • Support alignment of operational activities with business and product objectives.

Service Delivery & Stakeholder Engagement

  • Act as a point of contact for stakeholders, ensuring smooth collaboration across teams.
  • Support service delivery management by tracking tasks, follow-ups, and resolutions.
  • Build product knowledge to act as a subject matter contact for internal queries.

Incident Management

  • Assist in incident detection, triage, escalation, and communication.
  • Contribute to root cause analysis and post-incident reviews.
  • Document incident timelines, lessons learned, and recommendations for prevention.

Reporting & Documentation Support

  • Assist with generating system performance and incident reports under guidance.
  • Maintain accurate and up-to-date documentation of monitoring tools, procedures, and knowledge bases.
  • Support compliance by developing strong reporting and record-keeping practices.

Qualifications

  • Associate's degree or Bachelor's degree in IT, Computer Science, Business, or related field (or equivalent practical experience).

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