Technical Sales Specialist

5 days ago

Durban, KwaZulu-Natal, South Africa Quest Staffing Solutions Full time

Sales Consultant –
Catering & Hospitality Equipment

About the Role:

We are seeking a dynamic Technical Sales Specialist with experience in Catering & Hospitality Equipment for our Durban branch. The ideal candidate will leverage sales expertise and industry knowledge to drive growth, build strong client relationships, and deliver tailored catering equipment solutions that enhance operational efficiency for foodservice clients.

Location:
Newlands, Durban, South Africa

Level:
Junior Management

Reports To:
Branch Manager

Duration:
3 months contract to perm

Salary
: R20 000 pm

Key Responsibilities:

Order Management:

  • Manage orders from placement to payment completion.
  • Process returns and credit notes per company procedures.
  • Ensure timely updates on shipment dates.
  • Handle quote submissions and order processing efficiently.

Sales Targets Achievement:

  • Meet or exceed monthly, quarterly, and annual sales targets.
  • Develop and grow new client accounts.
  • Produce weekly and monthly sales reports versus targets.

Client Relationship Management:

  • Understand and manage client expectations.
  • Generate leads through existing and potential client relationships.
  • Enhance customer experience and provide excellent service before and after sales.
  • Refer client complaints to the appropriate manager.
  • Maintain and update the customer database.

Product Knowledge & Promotion:

  • Demonstrate in-depth knowledge of products and services.
  • Present and recommend suitable products to clients.
  • Conduct sales presentations, negotiations, and cold-calling activities.

Upselling & Cross-Selling:

  • Identify upsell and cross-sell opportunities to increase average deal size.
  • Maintain a target percentage of sales revenue from existing clients.

Team Collaboration & Sales Support:

  • Provide administrative and quotation support to the external sales team.
  • Actively participate in internal meetings, sales briefings, and product training sessions.
  • Perform other related tasks and responsibilities as required.

Requirements:

  • Grade 12 or NQF 4 equivalent.
  • 3–5 years of experience in a sales position, preferably in an
    industrial or hospitality environment.
  • Knowledge of Syspro and catering equipment is advantageous.
  • Experience managing stakeholders.
  • Own transport and a valid driver's license.

Core Competencies:

  • Problem-Solving & Critical Thinking:
    Identify barriers and implement innovative solutions.
  • Customer Service Orientation:
    Address client needs with empathy and responsiveness.
  • Adaptability:
    Adjust to changing customer needs, market conditions, and sales strategies.
  • Time Management & Efficiency:
    Manage multiple tasks, clients, and deadlines effectively.
  • Market Knowledge:
    Stay updated on trends, competitor activity, and customer behavior.
  • Ability to Work Under Pressure:
    Cope effectively with high-demand situations.
  • Safety Awareness:
    Adhere to safety protocols to maintain a hazard-free environment.

Skills:

  • Advanced knowledge of Microsoft Office.
  • Project management experience.
  • High-level administration and business writing skills.
  • Excellent customer service skills

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