Intermediate Operations and Technical Specialist

2 weeks ago

Durban, KwaZulu-Natal, South Africa BETSoftware Full time

Responsibilities
Operational Efficiency:

  • Proactively monitor system performance and identify potential issues.
  • Conduct in-depth performance analysis and provide recommendations for improvement.
  • Develop and implement process improvements to enhance operational efficiency.
  • Provide technical guidance and support to junior Team Members and work closely with senior specialists. Technical Support:
  • Configure and maintain monitoring tools and dashboards.
  • Develop and maintain technical documentation and knowledge base.
  • Participate in on-call rotation for system support. Process and Project Involvement:
  • Contribute to project and process planning and execution.
  • Assist in the implementation of new technologies and systems.
  • Conduct impact assessments and provide technical expertise for proposed changes. Data Analysis and Reporting:
  • Generate comprehensive performance reports and identify trends.
  • Utilize data analysis tools to uncover insights and inform decision-making.
  • Develop and maintain reporting dashboards. Job Specification:
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Proven experience in IT operations and technical support.
  • Proficiency in monitoring tools and performance analysis techniques.
  • Excellent analytical and problem-solving skills.
  • Ability to effectively communicate technical information to both technical and non-technical audiences.

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