Operations & Experience Manager
5 days ago
**Role Purpose**
The Operations & Experience Manager is the central operational engine of the company.
You will ensure that every member interaction, event, micro-experience, retreat and requests are delivered with **precision, efficiency, and luxury hospitality standards**.
This role combines logistics, event production, vendor relationship management and high-touch service delivery.
**Experience Required**
- 4-7 years in event management, hospitality, operations or production.
- Experience with luxury brands or premium service environments (advantage).
- Proven ability to run multiple projects simultaneously.
- Strong vendor negotiation skills.
**Key Responsibilities**
**Event & Experience Execution**:
- Plan, organize, and execute all monthly events, curated experiences, micro-retreats and premium dinners.
- Source and manage venues, chefs, speakers, facilitators, entertainers, transport providers, photographers, and vendors.
- Build and execute detailed event run-sheets, schedules, and production plans.
**Operations & Vendor Management**
- Negotiate and contract with suppliers for preferential corporate rates.
- Maintain vendor database and relationships for consistent service quality.
- Manage stock and supplies for events (gifting, décor, check-in materials).
- Ensure compliance with safety, liability, insurance, and operational policies.
**Member Management & Service**
- Respond to high-end concierge requests (bookings, introductions, reservations).
- Manage executive preferences and personal needs.
- Coordinate special experiences for VIP members
**Reporting & Administration**
- Track operational costs and maintain monthly budget reports.
- Submit supplier invoices and manage petty cash.
- Support development of SOPs and platform workflows.
- Maintain the event calendar and operational dashboard.
Pay: R10 000,00 - R15 000,00 per month
Work Location: In person
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