Patient Journey Partner

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

Roche thrives by embracing diversity, equity, and inclusion as a vital component of our strategy to directly reflect and serve the communities we support. Our principle is clear: understanding the diverse needs of people is crucial to driving global healthcare innovation and outcomes. By championing individuality and delivering extraordinary solutions, we uncover untapped opportunities for transformative impact. Join Roche—where every voice helps shape the future of healthcare innovation and excellence.
 

The Position

Roche in Johannesburg is hiring a Patient Journey Partner (PJP), - Haemophilia and Haematological Malignancies, covering Western Cape and Eastern Cape , a pivotal role designed to accelerate better patient outcomes, foster ecosystem-wide engagement, and deliver exceptional value to stakeholders.
 

As a Patient Journey Partner (PJP), you will strengthen Roche's presence within South Africa's healthcare ecosystem, building strong relationships with healthcare professionals (HCPs) and key stakeholders along the patient journey. You'll identify areas of improvement across the patient experience, deliver actionable insights, and implement innovative solutions to overcome barriers in care. This role is dynamic, high-impact, and customer-focused, requiring a blend of strategic insights, cross-functional collaboration, and executional excellence.

Your goal is clear: leverage Roche's scientific and industry expertise to deliver life-changing results where they matter most.
 

Key Responsibilities

• Align with the Ecosystem: Build deep insights into patient and stakeholder needs, aligning Roche's products, knowledge, and resources to create impactful healthcare solutions.

• Forge Partnerships: Serve as a trusted partner to HCPs, community leaders, healthcare organizations, and authorities, fostering collaboration that transforms the patient journey.

• Deliver Stakeholder Value: Amplify the stakeholder experience by optimizing interactions with Roche's portfolio, ensuring measurable value for patients and their communities.

• Identify Opportunities: Proactively pinpoint systemic challenges in the patient journey and apply fresh, high-impact innovations to drive measurable outcomes.

• Drive Patient and Stakeholder Outcomes: Unite cross-functional Roche teams to harness the organization's advanced capabilities, navigating barriers and delivering outcomes that improve access to care.

• Promote Product Success: Ensure Roche's products are utilized appropriately and effectively to maximize patient benefits and build trust with stakeholders.
   

Your Key Attributes

• Customer-Centric Leader: You excel in customer-facing environments, forging influential relationships across diverse healthcare stakeholders.

• Strategic Innovator: You bring a visionary mindset combined with pragmatic executional capabilities to solve challenges and achieve tangible results.

• Collaborative Communicator: You know how to effectively engage and inspire trust across diverse and complex healthcare audiences.

• Agile and Resilient: Thriving in fast-paced environments, you adapt swiftly to shifts in priorities, overcoming challenges with a solutions-focused approach.
   

Qualifications and Experience

• Required Education: A university degree/NQF 7 in scientific, business, or economic disciplines is essential. An advanced degree in life sciences or an MBA is an added advantage.

• Industry Experience: A minimum of 5-7 years of experience in the pharmaceutical or healthcare sector, ideally with exposure to the Haemophilia therapeutic area. Expertise in patient journeys, disease treatments, commercial processes, and digital innovation methodologies is crucial.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.