Support Team Lead

1 day ago

Johannesburg, Gauteng, South Africa Lularides Full time R400 000 - R800 000 per year

Company Description

Lularides is dedicated to empowering ambitious individuals to take charge of their careers by becoming their own boss through driving or riding for leading e-hailing platforms. Our mission is to provide the tools, resources, and support necessary for success in this growing industry. We are committed to fostering a supportive community where partners can thrive. At Lularides, we believe in creating opportunities and driving careers forward.

Role Description

This is a full-time, on-site role based in Johannesburg for a Support Team Lead. The Support Team Lead will oversee daily operations of the support team to ensure prompt and effective resolutions to customer and technical issues. Responsibilities include managing support inquiries, troubleshooting, analyzing support trends, mentoring team members, and enhancing customer satisfaction. The role will require collaboration with other departments to improve service delivery and processes.

Qualifications

  • Strong expertise in Customer Support and Technical Support to assist team members and resolve inquiries effectively
  • Proven Analytical Skills for identifying trends, evaluating challenges, and delivering data-driven solutions
  • Excellent Communication skills, both written and verbal, with the ability to mentor and guide a team effectively
  • Proficiency in Troubleshooting to provide quick and accurate solutions to technical and non-technical issues
  • Leadership abilities, organizational skills, and previous team management experience
  • Adaptability, problem-solving mindset, and ability to work in a fast-paced environment
  • Familiarity with e-hailing platforms and related industries is a plus

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