Intermediate Business Analyst

3 days ago

Remote Position, South Africa Hire Resolve Full time R250 000 - R500 000 per year
A transformation partner that helps businesses digitize their operations is seeking a driven and collaborative Intermediate Business Analyst to join their Managed Services team. You'll play a key role in supporting their clients by enhancing existing software features, resolving issues, and ensuring continuous improvement.

Responsibilities: 

  • Investigate current system functionality based on support requests and perform gap analysis to determine if enhancements are needed.

  • Write detailed use cases and test cases to support regression testing.

  • Work closely with internal teams to ensure the timely and accurate delivery of minor enhancements and support fixes.

  • Act as the first line of support for client queries, minor change requests, and user management.

  • Prepare and maintain SLA reports and other client status documentation.

  • Communicate clearly and professionally with both internal stakeholders and external clients.

  • Support user training and onboarding activities as needed.

  • Escalate and manage client issues through to resolution.

  • Promote a high standard of client service and identify areas for improvement.

  • Occasional travel may be required.

Minimum Requirements:

  • Minimum of three years of experience in a Business Analyst role.

  • Experience supporting and enhancing existing software features.

  • Experience producing clear documentation for both technical and business users.

  • Demonstrated ability to manage client expectations and work across teams.

  • Proven ability to manage multiple priorities in a dynamic environment.

  • Experience working in a support or help desk environment.

  • Exposure to DevOps tools.

  • Prior involvement in drafting Statements of Work (SoWs) or participating in scoping activities.

  • Comfortable working with technical teams and understanding software functionality.

  • The ability to quickly learn new tools, systems, and software platforms.

  • Experience writing test cases and performing software testing.

  • Skilled in problem-solving in a high-paced, multi-project environment.

  • Experience in facilitating client discussions and managing expectations.

  • Exposure to UI/UX concepts is a plus.

Benefits:

  • Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to [email protected]

  • Senior Business Analyst

    3 days ago

    Remote Position, South Africa Hire Resolve Full time R18 000 - R200 000 per year

    Hire Resolve's client is looking for a Senior Business Analyst to join their team. The ideal candidate will  be responsible for supporting the design and technical development of new customised solutions. Critical to the success of successful candidates will be the ability to develop strong customer relationships to solicit and identify business...

  • Senior Mobile App Business Analyst – IT industry – Remote

    3 days ago

    Remote Position, South Africa Hire Resolve Full time R900 000 - R1 200 000 per year

    Hire Resolve's client in the IT industry is urgently seeking the expertise of a Senior Mobile App Business Analyst for a fully remote position.Responsibilities:Lead the entire requirements gathering process for applications designed for mobile-first and PWA environments.Collaborate with clients to understand their business needs and translate them into...

  • Support Analyst III

    7 days ago

    Remote Position, South Africa Sentraal-Suid Co-operative Full time R55 000 - R80 000 per year

    DescriptionSSK currently has the following career opportunity in its Information Systems department in Swellendam. The position offers a Hybrid work model, subject to the department's needs. The Support Analyst III is responsible for delivering advanced technical support for SSK's mission-critical business applications. This role ensures the stability,...

  • Fullstack Engineer

    3 days ago

    Remote Position, South Africa Hire Resolve Full time R1 000 000 - R2 500 000 per year

    A leading Fin-tech company is looking for a Fullstack Engineer to join their dynamic team in Centurion, GP.  Join a cutting-edge environment that thrives on innovation and collaboration, tackling bleeding-edge technology and solutions. We offer a remote-first work culture with monthly in-person get-togethers to foster team bonding and idea...

  • Business Analyst

    3 days ago

    Western Cape, Remote, South Africa Talent Shore Full time R120 000 - R180 000 per year

    Job Spec:Technical Business Analyst (BA)  Experience: o Proven experience as a Business Analyst, preferably in a software development environment.o Experience working on web -based software projects.o Demonstrable experience gathering and documenting technical and business requirements.  Technical Skills: o Solid understanding of the software...

  • Senior BI Developer

    3 days ago

    Remote Position, South Africa Hire Resolve Full time R800 000 - R1 200 000 per year

    We're looking for a Senior BI Developer to join our growing Data Science team. The ideal candidate has deep technical expertise in business intelligence, data modelling, and analytics engineering, along with the leadership and innovation skills to shape BI best practices and architecture.Key ResponsibilitiesEnd-to-End BI Development: Build and maintain BI...

  • Senior Full Stack Developer

    3 days ago

    Remote Position, South Africa Hire Resolve Full time R80 000 - R120 000 per year

    Hire Resolve's client is currently seeking a Senior Full Stack Developer to join our dynamic team. As a Senior Full Stack Developer, you will have the opportunity to work on a wide range of projects and collaborate with cross-functional teams to deliver high-quality software solutions. We are looking for someone who is passionate about technology, has strong...

  • Remote Business Development Specialis

    2 weeks ago

    Remote, South Africa Scopic Full time

    Scopic is looking for a sharp, AI-savvy analyst to join our team as a Business Development Specialist. This isn't your typical BD role — we're looking for someone who blends analytical rigor with marketing insight, business acumen, and a love for emerging technologies. You'll work closely with senior leadership to shape go-to-market strategies, identify...

  • Data and Reporting Analyst

    7 days ago

    Western Cape, Remote, South Africa Talent Shore Full time R400 000 - R800 000 per year

    We are seeking a highly motivated and experienced individual to join our team as a Data Analyst. The successful candidate will play a crucial role in sourcing data to answer questions, analysing data trends, generating insights, and supporting decision -making processes to drive business growth and efficiency.Responsibilities: Collect, clean, and analyse...

  • Accounts Receivable

    3 days ago

    Western Cape, Remote, South Africa Talent Shore Full time R250 000 - R400 000 per year

    Job description The Accounts Receivable Credit Controller plays a key role in the control and management of the business's cash flow, contributing significantly to the success of the business. Qualifications Qualifications required to perform this job:  Training OH&S Essentials, Slips, Trips & Falls, Manual Handling (TBP)  Certificates/licenses AAT...