Support Analyst III

6 days ago

Remote Position, South Africa Sentraal-Suid Co-operative Full time R55 000 - R80 000 per year
Description
SSK currently has the following career opportunity in its Information Systems department in Swellendam. The position offers a Hybrid work model, subject to the department's needs. The Support Analyst III is responsible for delivering advanced technical support for SSK's mission-critical business applications. This role ensures the stability, accuracy, and performance of application environments by resolving complex incidents, analyzing data-flow issues, supporting integrations, and maintaining structured operational governance through ITSM. The position focuses on application-level and data-level troubleshooting across SQL Server, IIS, APIs, integrations, and Snowflake-connected data flows, working closely with technical teams to ensure end-to-end operational reliability.

Responsibilities
  • Provide Level 3 support for systems, applications, and business platforms.
  • Perform structured root-cause analysis (RCA) and document findings.
  • Validate data flows and identify points of failure, delay, or misalignment.
  • Ensure all support work is logged, tracked, and governed through ITSM.
  • Maintain documentation, runbooks, troubleshooting guides, and knowledge articles.
  • Participate in system acceptance, release verification, and post-deployment checks.
  • Support month-end, year-end, and operational cycles requiring high accuracy.
  • Assist with data-related troubleshooting and escalate to specialist teams where required.
  • Monitor application health via logs, alerts, and dashboards; proactively identify risks.
  • Collaborate with Data, Development, BI, and Infrastructure teams for stable operations.
Requirements
  • Diploma or Degree in Information Systems, IT, or Computer Science.
  • 3–5 years' experience in application support or technical operations.
  • Exposure to Snowflake, Qlik, or Azure environments is advantageous.
Behavioural Traits
  • Strong analytical and problem-solving skills.
  • Collaborative communicator with a proactive, adaptable mindset.
  • Detail-driven, reliable, and able to manage pressure effectively.
  • Curious and eager to learn in a fast-evolving environment.
Please consider your application unsuccessful if you have not received feedback within one month of the closing date. SSK reserves the right not to fill any position. SSK is an equal-opportunity employer.

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