Support Consultant

5 days ago

Westlake Western Cape, South Africa Achievement Awards Group Full time R180 000 - R250 000 per year

We're looking for an energetic and service-driven Support Consultant to join our dynamic Contact Centre team in Westlake. This is an in-office role within a fast-paced, interactive environment where no two days are the same.

As a Support Consultant, you'll be the voice and personality of our brand—interacting with customers across multiple channels, including telephone, email, chat, text, and social media. You'll provide first-line support, resolving queries and ensuring that every customer experience reflects our commitment to excellence.

Why Join Us

At Achievement Awards Group, you'll be part of a collaborative team where learning, growth, and recognition are part of the culture. You'll receive training, support, and the opportunity to build a career in one of South Africa's leading customer engagement businesses.

Key Responsibilities

  • Handle inbound and outbound customer interactions professionally and efficiently.
  • Resolve customer issues and complaints by following standard operating procedures.
  • Gather relevant information to diagnose and address customer concerns quickly.
  • Deliver accurate, solution-orientated responses tailored to each customer.
  • Escalate complex cases when necessary and follow through to resolution.
  • Maintain up-to-date product, process, and system knowledge.
  • Ensure customer records are accurate and current.
  • Adhere to all workplace policies, procedures, and compliance standards.

Requirements

  • Excellent verbal and written communication skills.
  • A genuine passion for helping people and delivering outstanding customer service.
  • Strong attention to detail, accuracy, and active listening skills.
  • Adaptability and professionalism when engaging with diverse customers.
  • A team player with a positive attitude and a willingness to learn.
  • Basic understanding of POPIA and GDPR (advantageous).

Qualifications & Experience

  • Education: National Senior Certificate (NQF Level 4).
  • Experience: 1 year in a Contact Centre or retail customer service environment.
  • Tech skills: Proficient in Microsoft Office and familiar with Contact Centre systems or databases.
  • Professional registration: BPESA and CCMG registration advantageous.

Equal Employment Opportunity & Application Details

Achievement Awards Group is committed to the principles of equal employment opportunity and suitably qualified job applicants are invited to submit their CV online on or before 31 October 2025. Preference will be given to applicants from designated groups through a fair recruitment and selection process in accordance with laws governing employment equity, where such laws are applicable.

If you have not been contacted within 2 weeks of submitting your application, kindly consider your application unsuccessful.

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