Senior Business Analyst

Job Mission / Objective

The Senior Business Analyst supports the Alliance Banking Integration Manager by analyzing the impact of partner

technology integrations on business operations. This role is responsible for documenting technical and process

flows, conducting data analysis on partner performance, and providing insights to support operational resilience.

The Senior Business Analyst collaborates with both business and technical teams to ensure that partner

onboarding and integration projects align with business needs.

Reports to

Alliance Banking Integration Manager

Impact on Business Results

This Role has a direct impact on business results

Figures Affected by the Role (KPIs)

Quantitative

 Enhanced alignment of Access Bank and its partner

architecture

 Quality and accuracy of process flow

documentation

Qualitative

 Insights provided to improve partner integrations

and operational resilience

 Timeliness of data analysis and reporting on

partner performance

Staff Supervised

Direct Reports:

 None

Total Staff (incl. also Indirect Reports):

 None

Main Responsibilities

Analyzing the Impact of the partner technology integrations on business

operations

 Analyze how the integration of partner technologies affects the existing business

processes, workflows, and systems.

 Evaluate the advantages of the technology integration (e.g., cost savings, improved

efficiency) as well as potential risks or operational challenges.

 Track key performance indicators (KPIs) before and after the integration to assess

improvements or areas requiring further optimization.

 Prepare reports and presentations that summarize the integration's impact, including

potential areas for optimization or further investment.

Documenting Technical and

Process Flows

 Develop clear and comprehensive process flow diagrams to illustrate how the partner

technology integrations fit into existing business operations.

 Track key metrics related to partner performance, such as transaction volumes, error

rates, customer satisfaction, and service-level agreements (SLAs).

 Analyze data to uncover trends in partner performance, such as seasonal fluctuations or

correlations with other business factors.

 Capture technical specifications and integration requirements, including data flow

diagrams, system architecture, and interface details.

 Compare the performance of different partners to identify top-performing partners or

areas where improvements are needed.

 Track the effectiveness of initiatives aimed at enhancing partner performance, using

data to measure progress over time.

Providing insights to support operational resilience

 Identify potential risks to operational resilience from partner technology integrations,

such as system dependencies, data breaches, or service disruptions.

 Recommend strategies and measures to reduce identified risks and enhance the

resilience of critical business processes.

 Assess the potential impact of operational disruptions of integrated systems on business

continuity and propose plans to minimize downtime.

 Analyze processes to identify dependencies on specific partners or systems that could

affect operational resilience.

 Create reports that provide insights into the Alliance Bank's resilience capabilities and

highlight areas for improvement.

 Evaluate the resilience practices of partners, ensuring that they align with the Alliance

Banking divisions` standards and expectations for operational continuity.

Stakeholder and Partner

Engagement

 The role requires the individual to work with different departments (e.g., IT,

operations, finance) to understand how the integration affects the Alliance Banking

operations, as well as the banks' operations.

 Engage with partners to understand their technology capabilities and any issues arising

from the integration.

Business Planning/

Decision Making: The Senior Business Analyst supports business planning by analyzing data, developing

strategic initiatives, and aligning projects with organizational goals.

Policies and

Procedures

 Identify any operational, security, or regulatory risks associated with the integration

and propose mitigation strategies.

 Verify that the integration complies with relevant regulatory requirements and internal

policies.

 Evaluate the impact of technology integration on data privacy and security, ensuring

appropriate measures are in place.

People

management  None

Other Role Elements

Contacts and

Business

Relationships

Internal:

 Compliance

 Business Shared Services

 Finance

 Business Enablement and Process Engineer

 Strategic Management Office

 Alliance Banking team

External:

 3rd Party providers

 Alliance Partners

Job Requirements

Academic Knowledge:

 Bachelor's degree in Business Analysis, Information Systems, or a related field

Foreign Languages:

 N/A

Work Experience:

• 5+ years of experience in business analysis within IT or banking environments

Skills / Specialized Know How:

 Strong analytical skills, with expertise in documenting process flows and systems

specifications

Job Description

 Proficiency in data analysis

 Data analysis and mapping skills

Competencies:

 People management skills

 Communication skills

 Stakeholder management