Afrikaans-Speaking Service Desk Agent

2 weeks ago

Durban, KwaZulu-Natal, South Africa TradeLink Retail Systems Pty Ltd Full time R108 000 - R120 000 per year

Purpose of the Role:

The Service Desk Agent will provide first-line IT support to end users by responding to incidents, service requests, and general technical queries. The successful candidate must be fluent in Afrikaans and English, possess strong communication skills, and have a customer-focused attitude.

Key Responsibilities:

  • Provide first-line technical support via phone, email, or remote tools.
  • Log all incidents and service requests accurately in the ticketing system.
  • Diagnose and resolve hardware, software, and network issues within defined SLAs.
  • Escalate complex problems to second-line or specialist support teams when required.
  • Follow up on open tickets to ensure timely resolution and customer satisfaction.
  • Assist with user account creation, password resets, and access management.
  • Maintain up-to-date knowledge of supported systems, software, and procedures.
  • Communicate clearly and effectively with users in Afrikaans and English.
  • Document troubleshooting steps and contribute to the internal knowledge base.

Minimum Requirements:

  • Education: IT qualification (Certificate, Diploma, or equivalent).
  • Experience: Minimum of 6 months' experience in IT support or a similar helpdesk environment.
  • Languages: Must be fluent in Afrikaans and English (spoken and written).

Job Types: Full-time, Temporary

Contract length: 12 months

Pay: R9 000,00 - R10 000,00 per month

Work Location: In person

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