Bilingual French Speaking Agent
1 week ago
Company Description
Amalfi Outsourcing is a leader in Business Process Outsourcing, incorporating the latest technology and innovative methods to engage with customers. Our mission is to empower our clients and help businesses achieve their full potential by carrying their brand voice to every customer interaction. We provide peace of mind by seamlessly managing customer communications for our clients.
Role Description
This is a full-time on-site role located in Durban for a Bilingual French Speaking Agent. The agent will be responsible for handling customer inquiries and providing support in both French and English. Day-to-day tasks include managing phone calls, emails, and chats, ensuring customer satisfaction and resolving issues promptly. The agent will also work closely with team members and other departments to ensure an excellent customer service experience.
Qualifications
- Fluency in both French and English, with strong written and verbal communication skills in both languages
- Experience in customer service and handling customer inquiries
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
- Proficiency with basic computer applications and technology
- Strong problem-solving skills and attention to detail
- Excellent interpersonal and teamwork skills
- Previous experience in a similar role or in the BPO industry is a plus
- A high school diploma or equivalent is required; a bachelor's degree is preferred
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