Business Solutions Specialist

Position Summary
Industry:
IT & Internet

Job category:
Others: IT and Telecommunication

Location:
Kwazulu Natal

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Introduction
Tracker is seeking a dynamic and customer-focused Solution Specialist to support various departments across the organization. This role involves both pre- and post-sales engagement, working closely with the sales team to ensure solutions are accurately scoped, effectively communicated, and successfully implemented according to customer-specific needs. The individual will be responsible in consulting with clients throughout the solution lifecycle—from initial scoping and implementation to ongoing optimization. The Solution Specialist will collaborate with Account Managers to conduct monthly client reviews, identify opportunities for improvement, and ensure alignment with Tracker's strategic solution priorities. Additionally, the role includes facilitating training sessions on both existing and newly launched product solutions, ensuring clients and internal teams are equipped to maximize value from Tracker's offerings.

Job Description
Delivery:

• Provide Pre and Post Sales support to internal sales, partners and customers.
• Understanding of policy, planning and strategy of customers in the various channels is required
• Assist in gathering high-level requirements and translate them into functional requirements together with the sales teams for current and new prospective customers
• Assist in preparing the necessary documentation to move project from inception through to implementation with all customer rollouts.
• Use customer requirements to influence design and manage project scope, acceptance, installation and deployment of the product solutions.
• Develop and manage a project plan, identify key internal and/or external resources required to make the product roll out project successful and prepare detailed status reports.
• Coordinate and facilitate meetings and work session activities to identify product roll out project goals, schedule, impacted processes and procedures to foster cooperation and collaboration from the various teams to ensure proper installation and use of the Tracker products.
• Act as liaison among business and technical stakeholders to elicit, anticipate, translate, analyse, communicate and validate requirements for solution initiatives once new customers get onboarded.
• Facilitate change management of requirements, determine schedule impacts, and manage a project log of risks, issues and decisions together with the customers and account managers in successfully implementing and embedding the Tracker product solutions in the various channels
• Manage timelines and ensure adherence to the agreed project plan, project milestones and delivery of the product roll out project according to requirements.
• Work as part of a cross-functional team with the business internal teams, possible external contractors as well as customer teams to ensure successful delivery of product roll out project.
• Review customer KPI's monthly and develop plans for improvement where necessary together with the account managers for their customers.
• Provide product solution training to both internal and external parties
• Compile Product Solution training material and other collateral for internal and external use.
• Perform other duties, special projects and overall support as assigned by the Product Manager.

Processes And Standards

• Administrative tasks of all deliverables
• Quality assurance of deliverables produced
• Researching business opportunities and market trends
• Ensure that the best practice, processes and standards are followed (ISO 9001)
• Resolve all customer queries efficiently, and within agreed timelines.

Training

• Training to internal and external parties
• Personal training and development that is aligned to the job profile

Behavioral Competencies

• Excellent interpersonal and communication skills (at all levels) with the desire to further develop skills to influence, challenge and negotiate within groups / teams.
• Highly articulate with the ability to translate and explain complex ideas and concepts to a variety of audiences.
• Excellent analytical skills with an ability to translate complex data and document concisely.
• Strong relationship building skills with focus on the customer.
• Strong verbal and written communication skills
• Strong facilitation, interview and negotiation skills
• Holistic approach: ability to manage the detail, balanced with a strategic view
• Strong stakeholder management skills
• Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills
• Displays a desire to improve and progress knowledge and experience, readily accepting guidance and feedback on performance.
• Analytical thinking
• Demonstrate business acumen
• Teamwork - Support and play an active part in open discussions to further develop ideas and gain greater understanding of issues and dependencies.

Minimum Requirements

• Certificate in Business Administration, Project Management or Relevant Work Experience
• Previous Project Management / Support / Training experience would be advantageous
• Training on related areas and skills would be advantageous

Benefits
Medical Aid

Pension Fund