Internal Sales Admin

3 days ago

Midrand, Gauteng, South Africa Bergvik Africa Full time

Internal Sales Administrator and Support

Job Overview:

We are seeking a highly motivated and experienced Internal Sales Assistant to join our dynamic team. The ideal candidate will have minimum 5 years of experience in internal sales, excellent communication skills, and a proven ability to manage client relationships, handle inquiries, and contribute to achieving sales targets. This role requires a detail-oriented professional who thrives in a fast-paced environment and demonstrates a proactive approach to learning and problem-solving.

Key Responsibilities:


•
Sales Support:
Assist the sales team with order processing, client inquiries, and administrative tasks.


•
Client Management:
Build and maintain strong relationships with clients, providing them with timely and accurate information ensuring we offer the best solution for them.


•
Quotation Preparation:
Prepare and follow up on sales quotations, ensuring accuracy and timeliness.


•
Order Management:
Process customer orders, track progress, and coordinate with logistics and warehouse teams for timely delivery.


•
CRM Maintenance:
Maintain and update the customer relationship management (CRM) system with accurate data and sales activity records.


•
Product Knowledge:
Develop a thorough understanding of the company's products and services to offer expert advice to clients.


•
Upselling and Cross-Selling:
Identify opportunities to upsell or cross-sell products to meet customer needs and exceed sales targets.


•
Problem Resolution:
Handle customer complaints or queries, ensuring a satisfactory resolution while maintaining a professional demeanour.


•
Market/Client research and Meeting scheduling:
Have the skills and capabilities to search for projects and clients within the relevant industries, gather all relevant information, as well as setup a meetings for Business Development Managers to attend.

Skills and Qualifications:


•
Experience:

o Minimum of 5 years of experience in internal sales, preferably in a B2B environment.


•
Education:

o A relevant diploma or certification in Sales, Marketing, or Business Administration (preferred but not mandatory).


•
Technical Skills:

o Proficient in Microsoft Office Suite (Word, Excel, Outlook). - Excel needs to be at least intermediate or advanced.

o Experience with CRM software and sales tracking tools.

o Familiarity with ERP systems is a plus.

o Needs to have experience working on Teams (preferred but not mandatory)


•
Sales Acumen:

o Strong understanding of sales principles and customer service practices.

o needs to understand basic sales and financial principles (GP, Margin, Debit, Credit, Sales, Cost of Sales, etc)


• Communication Skills:

o Excellent verbal and written communication skills.

o Strong negotiation and persuasive skills.


• Organizational Skills:

o Exceptional time management and multitasking abilities.

o Attention to detail and accuracy in all aspects of work.


• Interpersonal Skills:

o Ability to work collaboratively with team members and other departments.

o Customer-focused mindset with a commitment to providing outstanding service.


• Problem-Solving:

o Analytical and solution-oriented approach to customer issues and inquiries.

Additional Requirements:


• Knowledge of the Data Centre and Construction industry would be highly beneficial.


• Ability to adapt to new systems and processes quickly.


• A proactive and self-motivated attitude towards achieving goals.

Employment Type:
Full-Time

Location:
Office based in Midrand

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