Floor Leader V&A Waterfront

2 days ago

Cape Town, Western Cape, South Africa The Legends Agency Full time R120 000 - R156 000 per year

Floor Leader V&A Waterfront
Step into a high-energy retail leadership role in an iconic waterfront location
Retail | V&A Waterfront, Cape Town | R10,000 to R13,000 per month excl. incentives

About Our Client
Our client is a well-established retail brand known for its fast-paced, high-performance culture and commitment to exceptional customer experiences. Operating in South Africa's most prominent shopping destinations, they offer strong career development pathways for ambitious retail professionals. The environment is energetic, team-focused, and driven by excellence, with clear opportunities to grow into more senior leadership roles.

The Role: Floor Leader V&A Waterfront
This role exists to support the Store Manager in leading daily operations, driving sales performance, and ensuring a world-class customer experience in a high-footfall location. You will help guide and motivate the team, maintain store standards, and contribute to building a cohesive, high-performing retail environment. Your leadership will play a key role in meeting targets, improving efficiencies, and ensuring the store runs smoothly at all times.

Key Responsibilities

  • Bring 2 to 3 years of retail experience, including at least 1 year in a supervisory or key holder role

  • Support the Store Manager with daily operations and team coordination

  • Assist with staff scheduling, floor rotations, and performance follow-ups

  • Drive sales performance by motivating the team and monitoring KPIs

  • Provide hands-on coaching, mentoring, and feedback to staff

  • Maintain visual merchandising standards and overall store presentation

  • Handle escalated customer queries with professionalism and a solution-driven mindset

  • Support stock management, shrinkage control, and accurate stock counts

  • Ensure compliance with store policies, procedures, and loss-prevention requirements

  • Assist with opening/closing duties, cash-ups, and daily operational checklists

About You

  • 2 to 3  years retail experience with at least 1 year in a supervisory, key holder, or senior sales role

  • Experience in high-footfall retail environments (shopping centres or destination stores beneficial)

  • Proven ability to drive sales and contribute to store KPI achievement

  • Strong leadership capability with a passion for motivating and developing teams

  • Excellent communication and customer service skills

  • Calm, solution-focused approach when handling escalations

  • Highly organised, reliable, and comfortable with shifts, weekends, and public holidays

  • Strong attention to detail with a passion for maintaining high standards

  • Energetic, hands-on, and eager to progress into more senior retail leadership opportunities

  • Future Sales Leaders

    2 weeks ago

    Cape Town, Western Cape, South Africa Delta-v Full time R250 000 - R500 000 per year

    Are you a recent graduate looking to start your career in sales? Do you want to work with international tech companies, develop real sales expertise, and fast-track your path into leadership?At Delta-v, we build and manage SDR teams for fast-growing SaaS and FinTech startups. From our Claremont office in Cape Town, we provide the tools, training, and...

  • Assistant Company Secretary

    1 week ago

    Cape Town, Western Cape, South Africa V&A Waterfront Full time R900 000 - R1 200 000 per year

    The Company Structure is a Private Company with 2 (two) Shareholders. There is a Board of Directors with various Board Committees. The incumbent is responsible for the managing, planning, implementing, processing, and administering of all matters relating to corporate governance and the company secretarial portfolio, including managing the administration of...

  • Enterprise SDR

    4 days ago

    Cape Town, Western Cape, South Africa Delta-v Full time

    You know how to sell. Now it's time to take those skills into one of the fastest-growing industries in the world - B2B SaaS and FinTech.At Delta-v, you'll use your sales experience to connect with decision-makers at top international startups, generate high-value pipeline, and play a key role in driving revenue growth. This is where commercial talent becomes...

  • Sales Enthusiast

    2 weeks ago

    Cape Town, Western Cape, South Africa Delta-v Full time R450 000 - R540 000 per year

    This is your chance to break into Tech Sales with some of the fastest-growing international FinTech and SaaS companies. You'll learn how to generate pipeline, book meetings with C-level executives, and play a key role in winning new customers.We'll kickstart your journey with our hands-on training program, designed to turn your customer-facing experience...

  • Inside Sales Representative | Exposure to Global Fintech | R450k

    2 weeks ago

    Cape Town, Western Cape, South Africa Delta-v Full time R450 000 per year

    This is your opportunity to launch your career in Tech Sales one of the most valuable skills in the modern business worldAbout Delta-vSince 2020, we've helped international FinTech and SaaS companies grow faster by building and running high-performing sales teams.From our Claremont office, we hire curious, ambitious people, give them world-class training,...

  • Program Coordinator

    1 week ago

    Cape Town, Western Cape, South Africa Digital Frontiers Full time R250 000 - R500 000 per year

    Company DescriptionAt Digital Frontiers, we foster aculture of putting our people first. Our leaders are values-based and people-centric. Our people are diverse and passionate to create impact, and our teams are connected and purpose-driven who facilitate outcomes that make a difference in the world.As a global not-for-profit partner to the development...

  • Assistant Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa 3f0231d0-848c-4ca8-8d8f-3ca3c4360160 Full time R400 000 - R800 000 per year

    Company DescriptionZeitz MOCAA Ocular Lounge & Events Space, situated in Cape Town's V&A Waterfront, combines stunning views of Table Mountain and the city with a luxurious atmosphere. As part of the prestigious Silo complex, this space spans nine floors and 6000m² devoted to art, gastronomy, and memorable events. Ocular offers stylish dining during the day...

  • Restaurant Supervisor x2

    6 days ago

    Cape Town, Western Cape, South Africa Hospitality Hire Full time R300 000 - R450 000 per year

    Position: Restaurant Supervisor – Exciting New Restaurant OpeningLocation: V&A Waterfront Cape Town A polished, professional Restaurant Supervisor with experience in managing busy, premium dining environments. Skilled in leading service teams, overseeing daily operations, enhancing guest experience, and ensuring smooth service flow. Confident,...

  • Luxury Retail Sales Assistant

    2 weeks ago

    Cape Town, Western Cape, South Africa 96c4419d-1306-4964-b2a5-6ba3f0e827fa Full time R12 000 - R22 000 per year

    Start ASAP | Permanent | Salary: R10'00 basic + commission |(Average Earning Between 12,000 – 22,000)Luxity is South Africa's market leader in buying and selling pre-owned, authentic luxury goods. For our growing team in Cape Town at our V&A Waterfront boutique, we are seeking a Sales Assistant who has a proven boutique sales track record with premium...

  • General Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time R1 200 000 - R2 400 000 per year

    Additional InformationJob Number Job CategoryProperty LeadershipLocationThe Cape Town EDITION V&A Waterfront, One Marriott Drive, Cape Town, South Africa, South AfricaScheduleFull TimeLocated Remotely?NPosition Type ManagementAbout The Cape Town EDITION, V&A WaterfrontSet to open in March 2026, The Cape Town EDITION will bring a new era of contemporary...