Admin Assistant

About Aetherbloom

Aetherbloom is a British-led customer support and business outsourcing company with operations in London and Johannesburg. We help UK-based businesses scale efficiently by providing access to skilled South African talent delivering exceptional customer service, virtual admin support, and tailored operational solutions. Our mission is twofold: to provide exceptional, cost-effective business services to our clients while creating meaningful employment opportunities in South Africa.

Role Overview

The Admin Assistant (South Africa) will provide full-time administrative and operational support across Aetherbloom's UK and South Africa teams. This role requires a highly organised individual with strong experience in administrative support, communication, and cross-team coordination. You'll play an important role in supporting senior leaders, managing documents, making outbound business calls, and ensuring smooth day-to-day operations across the organisation.

This is a key role in supporting UK clients and internal operations while ensuring timely and high-quality delivery.

Key ResponsibilitiesAdministrative Support

• Manage digital files and workspaces in Google Drive, Docs, Sheets and Slides.
• Prepare presentations, reports and documentation for internal and client use.
• Perform data entry, file organisation and document control tasks.
• Support onboarding documentation and operational admin tasks.

Communication & Coordination

• Manage the Director's inbox: triage, prioritise, and draft responses.
• Confidently make outbound calls to clients, suppliers or internal teams.
• Schedule meetings, prepare agendas, take minutes and track follow-up tasks.
• Coordinate communication between UK and South African teams.

Operational Support

• Support ongoing operations, workstreams and administrative processes.
• Help implement improvements to workflows, tools or documentation.
• Ensure tasks are completed efficiently and on time.

Client & Team Support

• Respond promptly to internal and external queries.
• Maintain professionalism and confidentiality in all communication.
• Assist the wider operational team with admin-related tasks.

Requirements

• Minimum 3 years' experience in administrative support, executive assistance or virtual administration.
• Call centre or customer service experience strongly preferred.
• Strong communication skills with a high standard of written and spoken English.
• Advanced proficiency in Google Workspace tools.
• Experience supporting senior leaders or directors.
• Ability to handle a high volume of communication and multitask effectively.
• Strong organisational skills with excellent attention to detail.
• Comfortable working independently in a remote environment.
• Ability to adapt to UK business culture and expectations.
• Must have stable internet and a quiet working environment.

Preferred

• Experience in a BPO, outsourcing, or customer service environment.
• Familiarity with CRM systems or project management platforms.
• Prior experience supporting UK-based clients is advantageous.

Working Conditions

• Full-time role based in South Africa (hybrid role)
• 40 hours per week aligned with UK business hours.
• Regular collaboration with UK management.
• Opportunities for progression as Aetherbloom grows.

Why Join Aetherbloom?

• Work in an international, socially conscious organisation.
• Play a key role in delivering UK client support.
• Opportunities for growth in a fast-expanding business.
• Supportive remote culture with meaningful impact.

Apply using the link below:

Job Types: Full-time, Graduate

Pay: R50 000,00 - R65 000,00 per year

Ability to commute/relocate:

• Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you applied for the the job via the external link provided in the JD?

Experience:

• Adminstration: 3 years (Required)

Work Location: In person