IT Project Manager

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With nearly 15,000 customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together

About Us | Leading UK Cloud Solutions Provider | Babble

Job Description

Join Our Dynamic Team as a Project Manager

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you

What will you be doing?

We are seeking a highly organised and results driven Project Manager to deliver Babble solutions to our customer base. Projects will include the deployment of a variety of technical products, including UCAAS/Unified Comms, Contact Centre, IT/Modern Workplace, and others. The ideal candidate will be responsible for planning, executing and delivering projects on time, within scope and within budget while managing stakeholder expectations, both internally and externally.

You will work closely with our partners and internal teams to ensure consistency with company strategy, commitments, and goals, following a defined project management framework methodology to meet our customer demands within a fast paced and deadline driven environment.

Accountabilities and Deliverables:

• Work on multiple projects simultaneously with support from our internal teams.
• Liaising with third party partners and suppliers ensuring that all orders are validated and correct.
• Placing orders via partner vendor portals and by email and monitoring through to completion.
• Work closely with the engineers ensuring smooth deployment and customer satisfaction.
• Attend customer calls, customer video conferences and remotely manage on-site deployments, where required.
• Adhere to and apply required PM methodology.
• Project planning and tracking - including project timelines, resource allocation, and risk management.
• Manage day-to-day operational aspects of assigned projects.
• Track and maintain RAID log applicable to projects.
• Create SOW, Risk/RAID logs, and other PM documentation
• Escalate issues to Project Manager Team Leader or Solution Delivery Director where appropriate.
• Work closely with relevant stakeholders both internally and externally to ensure effective and efficient realisation of the projects.
• Ensure project documentation is created, current, and appropriately stored.
• Update internal systems, e.g., CRM (Salesforce) and provide reports to management as requested.

What else looks good for this role:

• Ability to operate with minimal guidance; must be able to exercise sound judgment and

decision making in challenging situations.

• Prioritise multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment.
• Able to develop and maintain positive and productive relationships with customers; impeccable communication skills and ability to understand customer needs is imperative.
• Able to build collaborative relationships with colleagues and peers.
• Willing to go the 'extra mile' to deliver projects applicable to new logos and existing customers.

Personal Skills

• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Exceptional organisational skills, time management and planning skills including attention to detail and multi-tasking.
• Ability to work under pressure and respond to tight deadlines.
• Flexible, enthusiastic, and willing to go the extra mile.
• Happy to embrace changes and new technology.
• Confident and assertive.
• Proactive and self-motivated.

Qualifications

Essential:

• Proven experience as a Project Manager with a minimum of 5 years of experience, ideally in Tech/Comms space.
• Qualification in Prince2 Project Management, Agile or similar.
• Experience in coordinating work which includes multiple elements to meet a pre-set deadline (order processing, provisioning or similar).
• Experience in managing customer expectations and where necessary, deliver undesirable news in a positive and constructive manner.
• Excellent written and verbal communication skills.
• Excellent Microsoft skills (Word/Excel/Outlook/Teams).
• Knowledge of both theoretical and practical aspects of Project Management.
• Experience running a project across the full lifecycle.
• Knowledge of Project Management techniques and tools.

Desirable:

• Working knowledge of Salesforce and
• Working knowledge of Five9 (Contact and CX), IVR, Call Centre practices, and CRM integrations is advantageous.

Additional Information

Why work for Babble?

• Risk cover; covering Life Cover, Critical Illness Cover, funeral benefits and some Disability benefits
• 22 days holiday Balance PLUS UK Bank Holidays - with increased annual leave based on length of service
• 5% allowance based on basic salary that can be towards Medical Aid.
• UPS provided to assist with load shedding (2-4hrs power for a laptop)
• Babble issued laptop
• Annual Company Celebrations

Home-Working Policy

• Your location will be home based, and you will require stable internet connection.
• It will be your responsibility to have a solution in place to mitigate loadshedding to ensure you are able to work your normal shifts effectively, working from a public space is not deemed a acceptable solution.
• As a home worker we expect you to have a suitable work set up, desk and a chair in a quiet space.

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements.

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider