Sales Account Manager

3 days ago

Johannesburg, Gauteng, South Africa The Legends Agency Full time R250 000 - R500 000 per year


Sales Account Manager

Drive Growth Through Strategic Distributor Relationships Based in Johannesburg

Location: Johannesburg 

Requirments: 

  • Minimum 3-5 years' experience in B2B sales or account management, preferably in a technical or industrial environment
  • Strong understanding of customer service, quoting, and order management
  • Proficient in MS Office Suite, MS Outlook, and digital communication tools (LinkedIn, WhatsApp for Business)
  • Self-motivated, results-driven, and highly organized with excellent planning skills
  • Technically competent with a confident, approachable, and professional demeanor
  • Strong interpersonal and communication skills, both verbal and written
  • Comfortable working both independently and as part of a team
  • Flexible, open-minded, and eager to learn in a dynamic, growing environment
  • Able to travel locally for regular client visits (approximately 20 visits per month

Key Responsibilities

  • Conduct a minimum of 20 monthly visits to the top 30 active distributor accounts, incorporating product and concept training or new business development discussions; maintain detailed visit reports.
  • Manage daily client interactions, including queries, quoting, order processing, and general support services.
  • Actively target and schedule meetings with new potential distributor accounts and large end-user clients within assigned territory and industries.
  • Introduce relevant product solutions to new and existing accounts through proactive market engagement.
  • Prepare accurate quotations including pricing, availability, and delivery timelines, following internal procedures.
  • Support marketing efforts including participation in exhibitions, both independently and alongside distributors.
  • Maintain stock awareness, adhering to First In, First Out principles where applicable.
  • Generate and amend customer orders and related documentation, including acknowledgments and forecasts.
  • Provide continuous customer updates, issue alerts, and transparent communication regarding potential delays or conflicts.
  • Record and respond to customer complaints, ensuring full documentation and follow-up actions (e.g., credit notes, corrective steps).
  • Attend regular sales meetings and contribute to monthly and quarterly reporting, including budget, pipeline, and forecasting activities.
  • Develop and maintain sales activity plans, forecasts, and area/customer records to support tactical objectives.
  • Deliver professional customer presentations and manage all aspects of the technical and commercial interface.
  • Maintain effective cost control through thoughtful business travel and route planning.
  • Collaborate with colleagues to cover absences and ensure seamless customer service.
  • Demonstrate professional communication across all channels including phone, email, virtual calls, WhatsApp, and live chat.
  • Uphold high standards of assertiveness, responsiveness, and interdepartmental collaboration.
  • Ensure all actions align with health and safety policies, as well as quality and environmental procedures (ISO9001, IATF:16949, ISO14001).

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