Sales and FIT Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Hire Resolve Full time
Hire Resolve's client is seeking an experienced Sales and FIT Consultant to join their team is Strand, Western Cape. The Sales and FIT Consultant will be responsible for sales consulting, customer satisfaction, communication, customer service, and consulting. The position is based in Strand, with the option for some work from home.

Responsibilities:

Sales & Customer Engagement
  • Respond to inquiries from potential and existing clients (email, phone, online platforms)
  • Convert leads into bookings by recommending suitable tour options
  • Understand and match customers' travel needs, interests, and fitness levels with appropriate adventure itineraries
  • Upsell and cross-sell products (e.g., extra activities, upgraded accommodations)
FIT (Fully Independent Traveller) Consulting
  • Design custom travel itineraries for independent travelers who are not part of a group tour
  • Tailor routes, accommodations, transport, and experiences to client preferences
  • Ensure all logistical arrangements are efficient and realistic
Customer Service & Satisfaction
  • Provide exceptional support throughout the booking process and after-sale follow-up
  • Manage changes, special requests, or issues that arise before or during the trip
  • Maintain high client satisfaction through responsiveness and travel expertise
Administrative & Technical Duties
  • Use CRM systems, Tourplan, WETU, and Office 365 tools (especially Excel) for quoting, booking, reporting, and itinerary creation
  • Accurately update customer records and booking details
  • Maintain familiarity with the company's tours and third-party suppliers
Product & Destination Knowledge
  • Stay up-to-date on destinations, tours, and logistics in Southern and East Africa
  • Advise clients with accurate, current information on travel conditions, visa requirements, health precautions, etc.
  • Maintain knowledge of adventure activities and responsible tourism practices
Collaboration & Continuous Improvement
  • Work closely with other team members to meet sales targets and ensure smooth operations
  • Participate in product training, team meetings, and feedback loops
  • Suggest improvements to itineraries, sales processes, or customer communications
Requirements:
  • Sales Consulting, Consulting, and Communication skills
  • Customer Satisfaction and Customer Service skills
  • Ability to work in a fast-paced environment
  • 2+ years' experience in travel sales, preferably with adventure or overland travel.
  • Excellent organizational and time management skills
  • Strong problem-solving abilities
  • Bachelor's degree/Diploma in Business, Hospitality, or related field
  • Familiarity with booking platforms and CRM tools and Tourplan and WETU.
  • Excellent skills in Office 365, especially excel.

Contact Hire Resolve for your next career-changing move.

  • Apply for this role today, contact Sonique Beetge at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website:  or email us your CV:  [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

  • Sales and FIT Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Hire Resolve Full time

    Are you passionate about travel, adventure, and crafting unforgettable experiences across Africa? Join our client, a proudly African-owned tour operator with 28+ years of experience curating immersive journeys across Southern and East Africa. We're looking for a Sales and FIT Consultant who's confident, client-focused, and enthusiastic about promoting...

  • Membership Sales Consultant Zone Fitness St Georges Mall

    2 weeks ago

    Cape Town, Western Cape, South Africa Zone Fitness Clubs Full time

    Membership Sales Consultant – Full-TimeLocation: Zone Fitness St Georges Mall - Cape Town CBDZone Fitness St Georges Mall is searching for enthusiastic, confident, and motivated individuals to join our energetic sales team as Membership Sales Consultants. If you're passionate about people, driven by results, and love the energy of a busy city gym, this...

  • Sales Consultant Interior

    2 weeks ago

    Cape Town, Western Cape, South Africa The Legends Agency Full time

    Strategic Sales Consultant Interior & Spatial Design SolutionsAre you passionate about design, thrive on building strong industry relationships, and have a flair for uncovering business opportunities in commercial and retail environments?We're on the hunt for a high-performing Sales Consultant or Business Development Manager to join our growing team. If...

  • Fitness Coach

    2 weeks ago

    Cape Town, Western Cape, South Africa Best10 Full time

    Company Description Best10 is a leading 10 week body transformation programme. We partner with our clients to create individual training and nutrition plans, guiding them through daily coaching and support, enabling and empowering them to reach their goals. The bespoke plans we create for our clients come from a place of wanting to help, of honesty, and...

  • Graduate – Account Executive

    4 days ago

    Cape Town, Western Cape, South Africa Mentally Fit Africa Full time

    We're HiringGraduate – Account Executive | Mentally Fit South Africa (Cape Town)Are you a motivated and ambitious graduate looking to kick-start your career in business development, leadership, and performance coaching?Mentally Fit South Africa is seeking a Graduate Account Executive to join our dynamic team in Cape Town.This is an exciting opportunity...

  • Short Term Sales Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Short Term Sales Consultant Our client is looking for Short-Term Outbound Sales Consultants to enable sustainable value byattracting new clients, supporting ongoing client engagement, and providing adaptive solutionsdesigned to answer life's financial questions and to ultimately grow and protect wealth.Main Responsibilities• Selling Insurance (car and...

  • FITs/Groups/Series Tour Consultant

    1 week ago

    Cape Town, Western Cape, South Africa SATSA Full time

    Skip to main contentRegisterLoginSearch MembersSearchEnter the terms you wish to search for.About SATSA »Meet the Team »SATSA BoardBoard CommitteesChaptersNational StaffSATSA's MissionWhat We DoSATSA MOISATSA Code of ConductSATSA BondingWhy Use a SATSA MemberComplaint Process—Membership »Member DirectoryApply for MembershipMember BenefitsMembership...

  • Senior FIT

    1 week ago

    Cape Town, Western Cape, South Africa Pepperclub Hotel Full time

    Senior FIT & Groups Reservations AgentPepperclub Hotel, Cape TownReports to: Reservations ManagerPepperclub Hotel is recruiting a confident, detail-driven Senior FIT &Groups Reservations Agent to join our 5-star team. This role suits someone who thrives on complexity, manages volume calmly, and takes full ownership of group and series bookings from enquiry...

  • Junior Tourism Consultant – Entry level FIT Consultant

    1 week ago

    Cape Town, Western Cape, South Africa SATSA Full time

    Skip to main contentRegisterLoginSearch MembersSearchEnter the terms you wish to search for.About SATSA »Meet the Team »SATSA BoardBoard CommitteesChaptersNational StaffSATSA's MissionWhat We DoSATSA MOISATSA Code of ConductSATSA BondingWhy Use a SATSA MemberComplaint Process—Membership »Member DirectoryApply for MembershipMember BenefitsMembership...

  • Long-Term Sales Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    Long Term Sales ConsultantOur client is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business of our client, which comprises a large force of both tied and independent intermediaries....