Retention Specialist

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. 

Who we're looking for

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Retention Specialist - Gamification you'll be supporting the delivery of carefully curated user experiences for our customers, covering the design, administration, and continuous innovation of gamification strategies, as well as in-depth financial analysis of these initiatives. This will help us excel at enhancing customer engagement and retention, ensuring high customer satisfaction and loyalty, to stay ahead of the game.

What you'll be doing

As part of your role, your responsibilities will include:

Gamification Strategy and Execution

• Illustrate, implement, and administer innovative gamification strategies to augment user affinity and retention.

• Employ a range of corporate tools (such as JIRA, Confluence, etc.) to proficiently steer gamification projects.

• Team up with our Retention Data Analysts for an insight-inspired approach throughout the gamification project lifecycle.

​Project Management

• Coordinate gamification projects across different units ensuring punctual, seamless deliveries.

• Craft fresh gamification projects in alignment with our ongoing games and broader business strategy.

• Serve as the liaison during the trialling and deployment stages of fresh gamification enhancements.

Financial Management

• Design offer strategies that not only meet customer expectations but also deliver on the anticipated project/intervention ROI.

• Administer sound financial management practices including comprehensive audits of brand promotions, deep-dive number analyses, and appropriate follow-up actions.

​Collaboration with Stakeholders

• Actively engage with key teams including Market Development, UX, and Retention Marketing teams, enabling their initiatives.

• Preserve supportive relationships with auxiliary departments and service providers to effectuate shared objectives.

• Set accurate expectations for prime stakeholders in line with the innate proficiencies of our team and suppliers.

​Maintenance and Advancement

• Continuously monitor the success of gamification initiatives, utilizing metrics such as user engagement, retention rates, and other relevant KPIs for ongoing improvement.
   

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you'll bring to the table

The necessary skills that we require for this role include:

• In-depth knowledge or previous experience in the iGaming industry, with a strong understanding of player behaviour

• Experience in developing and executing customer retention strategies

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively

• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals

• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope

• Exceptional attention to detail, ensuring high standards of quality in all outputs

• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

• Command over Excel functionalities for in-depth analysis, data visualization, and logical formulations.

Desirable skills you've got up your sleeve

It would be great if you also have some of the following skills:

• Any relevant educational qualifications, such as Game Design, UX/UI, Marketing or correlating field which enhances understanding and application of gamification.

• Proven track record of gamification journeys

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability

• Ownership and accountability

• Initiating action

• Resilience

• Team orientation

• Integrity

• Innovation

What you'll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.

• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.

• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.

• Free Massages On-site

• Free On-Site Gym

• Group Life Cover

• Funeral Fund Benefit

• Financial Services Assistance

• Employee Assistance Programme

• Curro School Fees Benefit

• Income Continuation Benefit

• Leadership Training

• Referral Bonus

• Medical Aid Subsidy

• Free Sleep Coaching

• On-site Barista

• Retirement Annuity Subsidy

• Team buildings
   

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
 

Game on

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.
 

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow