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Consultant Ombudsman Complaints

2 weeks ago

Johannesburg, Gauteng, South Africa ABSA BANK LIMITED Full time R600 000 - R1 200 000 per year

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

3-5 years exp from a Financial Banking background, Short Term Insurance, LLB essential. To provide advice and support in the development and implementation of complaint resolution planning and associated service delivery processes, methods and techniques; enabling customer satisfaction, retention and identified growth targets.

Job Description

Complaints resolution: Act as the point of entry for the escalation of all Ombudsman complaints related to Generic BU products and services. | Liaison and relationship building: Establish and maintain relationships with the relevant Ombudsman Office, to ensure that issues identified by them are addressed and to maintain the perception that ABSA is a fair and reputable organisation. | Administrative functions: Accurately log all complaints on the complaints management system and track as prescribed by the Generic BU complaints policy. Also ensure that all complaints are tracked and updated on the relevant Customer Care Program (CCP) system and ensure timeous feedback is provided. | Meetings attendance: Attend meetings with the relevant role players to discuss progress of complaints and outcomes of the root cause analysis.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised