Call Centre Consultant

5 days ago

Johannesburg, Gauteng, South Africa Fourth Dimension Consulting Full time R80 000 - R120 000 per year

General Purpose

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Main Job Tasks, Duties and Responsibilities

  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports

Education and Experience

  • high school, Grade 10 or 11
  • proficient in relevant computer applications
  • required language proficiency

Key Competencies and Skills

  • verbal and written communication skills
  • listening skills
  • problem analysis and problem solving
  • customer service orientation
  • organizational skills

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