Control Room Operator

7 days ago

Cape Town, Western Cape, South Africa PEP Full time R150 000 - R250 000 per year

Ensures that the Pep stores security systems in the stores are functioning optimally and are maintained to set standards.

Monitoring of store security systems of Pep in the central inhouse control room. Timely response and reporting of incidents within the Pep store environment. Ensures that the Pep stores security systems are functioning optimally and are maintained to set standards. Where applicable set up and link to a central inhouse control room to address criminal activity incidents within the store environment in order to decrease losses for Pep.

KEY RESPONSIBILITIES:

  • Monitoring of all security systems of PEP
  • Assisting alarm and CCTV technicians with remote support on alarms and CCTV systems
  • Add/change alarm and safe pin codes
  • Administration of "in store" safe requirements
  • Fail to close monitoring
  • Fail to open monitoring
  • Updating of department technical tracker sheet
  • Create work orders on issues not resolved
  • Escalation of technical issues as and when required
  • Auditing of store alarm and cctv programming and setup
  • Conducting basic technical assistance on all store related alarm and CCTV issues
  • Managing relevant technical WhatsApp groups

JOB INCUMBENT REQUIREMENTS:

  • Grade 12
  • PSIRA Grade B
  • 3-5 years experience in a security, technical environment
  • Experience working with Patriot Monitoring Software (or similar monitoring software)
  • Knowledge of Texecom alarm systems working with back end solutions (Wintex, Maintex)
  • Knowledge of Hikvision systems back end solutions. Remote system programming and monitoring
  • Knowledge of Networks and IT (will be an advantage)
  • Competencies:
    Integrity, Assertiveness, Listening Skills, Cooperation, Telephone etiquette and Situational Awareness, technical aptitude, Accuracy

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