Customer Service Agent

16 hours ago

Johannesburg, Gauteng, South Africa Moladira Skills Full time

Key Responsibilities

Customer Interaction:

  • Respond promptly to customer inquiries through chat platforms, ensuring a high standard of professionalism and accuracy.
  • Provide technical support and troubleshooting for fibre-related services and equipment.
  • Escalate unresolved issues to technical teams or higher management as necessary.

Issue Resolution:

  • Diagnose and resolve connectivity issues, account discrepancies, and other service-related concerns.
  • Track and follow up on customer complaints, ensuring a timely resolution.

Knowledge Sharing:

  • Educate customers about product features, pricing, and promotions.
  • Assist customers with setup instructions and user guides for fibre services.

Documentation:

  • Maintain accurate and detailed records of customer interactions in CRM systems.
  • Provide feedback and suggestions for improving customer service processes and tools.

Collaboration:

  • Work closely with the technical and sales teams to ensure customer needs are met.
  • Share customer feedback with relevant departments to improve service delivery.

Qualifications and Experience

Education:

  • High school diploma or equivalent. A degree or certification in a relevant field is a plus.

Experience:

  • Minimum 1-2 years of experience in customer service, preferably in the telecommunications or fibre industry

  • Customer Service Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Bizerba Full time R80 000 - R120 000 per year

    Get started now with BizerbaFor our location in Johannesburg (Lanseria) we are looking for aCustomer Service Agent (m/f/d)Reference code: 20439The Customer Service Agent forms an integral part of our Customer's service experience, often being the first and last point of contact with our customers. The CSA's role key function is to ensure that all technical...

  • Customer Resolutions Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa 2f1ccff9-005b-4ea3-9805-deb1bb18fe6b Full time R80 000 - R120 000 per year

    Company DescriptionAlefbet Holdings is a privately owned investment company that actively engages in its collections and customer service BPO businesses. Combining data, analytics, technology, and skilled professionals, Alefbet Holdings drives strategic investments to achieve exceptional results. The company is dedicated to service excellence, innovation,...

  • Customer Service Agent for a Home Inspection Company

    7 days ago

    Johannesburg, Gauteng, South Africa LTVplus Full time R2 000 000 - R2 800 000 per year

    MRF Is This YOU? Then We Want to Meet YouWe're seeking a highly motivated and detailoriented Customer Service Representative to manage the critical scheduling and logistics for a premier home inspection service. You will be the essential link coordinating between clients, field technicians, and real estate agents, ensuring a seamless and professional...

  • Customer Service Agent

    7 days ago

    Johannesburg, Gauteng, South Africa Dis-Chem Life Full time R180 000 - R320 000 per year

    Purpose of the Role:This role exists to create meaningful, memorable experiences for every customer who reaches out for support.As part of the client journey, the Client Services Consultant plays a critical role in turning moments of uncertainty into moments of care where queries are resolved with warmth, service is delivered with intention, and every...

  • Customer Services Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa df02da48-beb4-4a2b-8720-60f6ec48c3bb Full time R750 000 - R1 050 000 per year

    Job DescriptionThe purpose of this role is to deliver exceptional, high impact support to our Sage 50c Pastel Partner and Xpress Accounting customers. You will help customers clearly define the context of their issue, analyse information to isolate the root cause, and recommend effective solutions that minimise disruption to their live processing...

  • Customer Services Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa df02da48-beb4-4a2b-8720-60f6ec48c3bb Full time R180 000 - R250 000 per year

    Job DescriptionThe purpose of this role is to deliver exceptional, high impact support to our Sage 50c Pastel Partner and Xpress Accounting customers. You will help customers clearly define the context of their issue, analyse information to isolate the root cause, and recommend effective solutions that minimise disruption to their live processing...

  • Customer Support Agent

    1 week ago

    Johannesburg, Gauteng, South Africa Verifone Full time R104 000 - R208 000 per year

    Why VerifoneVerifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business.The Customer Support Agent will support clients on an escalated level and...

  • Service Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Novus Holdings Ltd Full time R40 000 - R60 000 per year

    On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.

  • Service Centre Agent

    1 week ago

    Johannesburg, Gauteng, South Africa Novus Holdings Full time R120 000 - R250 000 per year

    Job DescriptionOn the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.

  • Field Service Agent

    5 days ago

    Johannesburg, Gauteng, South Africa Pink Elephant Full time R400 000 - R800 000 per year

    The Field Service Agent is responsible for providing on-site technical support, maintenance, and troubleshooting services for end-user IT systems and infrastructure. The role ensures minimal disruption to business operations by delivering high-quality technical service, adhering to ITIL standards, and maintaining excellent customer satisfaction.Key...