Customer Service Agent for a Home Inspection Company

5 days ago

Johannesburg, Gauteng, South Africa LTVplus Full time R2 000 000 - R2 800 000 per year

MRF

Is This YOU? Then We Want to Meet You

We're seeking a highly motivated and detailoriented Customer Service Representative to manage the critical scheduling and logistics for a premier home inspection service. You will be the essential link coordinating between clients, field technicians, and real estate agents, ensuring a seamless and professional inspection process.

Requirements

  • Strong spoken and written English skills are mandatory, delivered with a professional and neutral accent.
    Demonstrated experience in schedulingheavy customer support roles or previous experience in real estate- adjacent support (e.g., property management, title, mortgage).
  • The ability to take ownership of complex scheduling issues, think critically to resolve conflicts, and maintain a high level of accountability.
    Experience using and navigating multichannel communication platforms and CRM tools- preferrable Gorgias and Aircall
  • Excellent attention to detail

Nice to have

Previous experience providing support for home inspection services or related trades.

Who We Are

At LTVplus, we're all about delivering WOWworthy customer experiences for brands worldwide. We're a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To
  • Promptly and professionally respond to customer inquiries via calls, emails, and text messages.
    Convert incoming service inquiries into confirmed inspection appointments and manage the endto- end booking process.
  • Accurately manage scheduling, calendars, and customer data using proprietary company tools.
  • Handle all necessary logistics for property access and inspection, ensuring the process is efficient for all parties.
  • Act as the central coordinator, effectively communicating and managing expectations between clients, field technicians, and real estate agents.

Tech Checklist – Gotta Have It

A reliable computer (at least with an i5 processor) and a stable high

  • speed internet connection.
  • Familiarity with softwares such as Gorgias, RingCentral, Aircall and Slack
  • A quiet, cozy workspace to handle calls and chats like a pro.
  • Flexible with work schedule.

Working conditions

Mon–Fri 9 AM–7 PM EST

Sat 10 AM–4 PM EST

Subject to change.

Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?

Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Employment type

Full-time

Department

Operations

Location

South Africa/Gauteng/ Johannesburg

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