Office Manager

9 hours ago

Port Elizabeth, Eastern Cape, South Africa Staffsols Full time R250 000 - R450 000 per year
NEW VACANCY ALERT
Our client in the Food & Quality Industry is seeking a dedicated Office Manager who can be based either in Port Elizabeth or Johannesburg.

The role requires flexibility, as the successful candidate will travel between both locations as needed. Skills food safetyjohannesburgoffice managerport elizabethquality

Key Responsibilities
1. Operations Management & Leadership
  • Team Leadership: Provide direct supervision and leadership to Office Administrators in both the Johannesburg and Gqeberha branches, ensuring consistent standards, performance, and service delivery across locations.
  • Process Efficiency: Develop, document, and implement standardized operational procedures to drive efficiency, consistency, and alignment with company objectives.
  • Office Operations: Oversee daily office functions—including supplies management, facilities coordination, and workspace organisation—ensuring a professional and productive environment in both offices.
  • Compliance Oversight: Manage compliance related to office operations, licensing, documentation, and administrative best-practice requirements. Collaborate with departmental heads such as Sales and Finance to ensure full compliance.
2. Customer Relationship Management (CRM) & Service Excellence
  • Client Experience Management: Serve as the internal champion for customer service excellence, ensuring client needs, expectations, and requests are effectively managed by administrative and operations teams.
  • Escalation & Issue Resolution: Act as the primary escalation point for client concerns or service-related issues, resolving matters promptly to maintain exceptional levels of customer satisfaction.
  • CRM Data Integrity: Oversee the accuracy, quality, and upkeep of client information within the CRM system, ensuring reliable data for sales, consulting, and operational decision-making.
  • Certifications & Compliance: Manage administrative processes related to client certifications, audits, renewals, and compliance requirements, ensuring deadlines are met and all documentation is correctly filed.
3. Strategic Support & Business Growth
  • Strategy Implementation: Support the execution of company growth strategies by converting high-level objectives into practical administrative and operational action plans.
  • Reporting: Prepare and present operational performance reports, KPIs, and client satisfaction metrics to senior management for strategic decision-making.
  • Resource Planning: Forecast and plan future administrative and operational resource needs based on projected growth, workload, and strategic business priorities.
Required Qualifications & Experience
  • Experience: Minimum of 5 years' progressive experience in Office Management, Operations, or Business Administration, ideally with oversight of multi-site operations.
  • CRM Expertise: Proven background in Customer Relationship Management and demonstrated success in improving client experience and CRM utilisation.
  • Education: A qualification in Business Management, Office Administration, or a related discipline is highly advantageous.
  • Leadership: Demonstrated ability to lead, motivate, and develop administrative teams across multiple locations.
  • Technical Proficiency: Advanced MS Office skills (particularly Excel and PowerPoint) and strong experience working with CRM systems.
Skills and Competencies
  • Leadership & Communication: Strong leadership capabilities with the ability to communicate clearly, confidently, and professionally across all levels.
  • Strategic Thinking: Ability to align administrative and operational functions with broader business goals.
  • Problem-Solving: Strong analytical skills with the ability to resolve operational challenges and client issues efficiently.
  • Accountability: High level of ownership with meticulous attention to detail, documentation accuracy, and compliance adherence.
Communication & Interpersonal Skills
  • Exceptional written and verbal communication skills.
  • Professional and courteous phone etiquette.
  • Ability to collaborate effectively and support a diverse team environment.
Personal Attributes
  • Strong organisational ability and attention to detail.
  • Leadership-driven mindset with the ability to influence and guide others.
  • Client-centric approach with a passion for service excellence.
  • Strong diplomacy, conflict-resolution skills, and relationship-building capability.

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